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      ServiceRocket

      Engaged Employer

      ServiceRocket reviews

      4.5

      90% would recommend to a friend

      (184 total reviews)
      avatar

      Rob Castaneda

      94% approve of CEO

      76% positive business outlook

      Ratings by category

      4.8

      Diversity & inclusion

      4.7

      Culture & values

      4.6

      Work/Life balance

      4.4

      Senior management

      4.2

      Compensation and benefits

      4.2

      Career opportunities

      ServiceRocket has an employee rating of 4.5 out of 5 stars, based on 184 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceRocket employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      184 reviews
      2.0
      Jun 24, 2026

      Toxic culture with entitled leadership and poor products

      Technology consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Cant remember anything positive about this company

      Cons

      It's basically a cult-like company that has transformed into a perpetual wannabe tech startup, focused on products that few people in today's market are willing to pay for. Leadership is often perceived as entitled, and there have been concerns about discriminatory behavior and workplace culture.

      2.0
      May 3, 2026

      Not a good company anymore

      Consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      In my experience, the company has changed significantly over the past few years, especially in operations management. HR does a great job and is very supportive, but there seems to be a disconnect between leadership decisions and employee well-being. Those bad decisions are fron directors level

      Cons

      Compensation is below market compared to similar roles outside the company. The work environment has become challenging, and there has been noticeable turnover among experienced employees. This has impacted project quality, with less experienced staff taking on more responsibilities.

      5.0
      Apr 23, 2026

      A great culture with things to improve

      Engineer customer support
      Recommend
      CEO approval
      Business Outlook

      Pros

      After almost 5 years here, I can say: - All the people working here are really nice - You have an awesome work-life balance - Different opportunities to grow technically

      Cons

      - It's mostly Atlassian-centric. If you don't want to grow in this stack, you will get stuck quickly inside the company. - Improving your salary inside the company is not an easy task - With the latest restructuring, I feel it has lost a bit of its identity (the one I met 4 years ago)

      Viewing 1 - 3 of 184 Reviews
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      ReviewsServiceRocket reviews

      Glassdoor has 196 ServiceRocket reviews submitted anonymously by ServiceRocket employees. Read employee reviews and ratings on Glassdoor to decide if ServiceRocket is right for you.