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      ServiceRocket

      Engaged Employer

      ServiceRocket reviews

      Not a good company anymore - Consultant ServiceRocket Employee Review

      2.0
      May 3, 2026
      Consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      In my experience, the company has changed significantly over the past few years, especially in operations management. HR does a great job and is very supportive, but there seems to be a disconnect between leadership decisions and employee well-being. Those bad decisions are fron directors level

      Cons

      Compensation is below market compared to similar roles outside the company. The work environment has become challenging, and there has been noticeable turnover among experienced employees. This has impacted project quality, with less experienced staff taking on more responsibilities.

      Explore other reviews about ServiceRocket

      5.0
      Jul 28, 2025
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Employee-friendly company with a growth orientation. Growth of the company, which means accountability. But in a way that focuses on the machine, not the people, by which I mean, when a goal is missed or a problem occurs, the focus is on solving the problem and not on finding blame. The growth orientation also extends to employee growth. It's not always perfect, but the company consistently talks about how people can contribute and do good work and grow their skills and careers along the way.

      Cons

      As a partner of a publicly-traded software company it is a constant balance of art of science to prioritizing ServiceRocket's priorities and the software company's priorities. There is a little anxiety sometimes deciding when to priorities ServiceRocket's priorities and when to prioritize the partner software company. And how to communicate it.

      1
      5.0
      Oct 17, 2024
      Data analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've been working at SR about 2 years and have thoroughly enjoyed my time here. The company culture is incredibly supportive, and my colleagues are always willing to lend a helping hand.

      Cons

      I have no comments about cons, management has been great to me.

      1
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