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      SoFi

      Engaged Employer

      SoFi reviews

      Return to Office = Scared Leadership - Anonymous employee SoFi Employee Review

      1.0
      Jan 11, 2024
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Brand Marketing SoFi Stadium Variety of banking products

      Cons

      SoFi's mission is to provide financial services REMOTELY to all of our members. SoFi does not have a single office customers can access for in person access to their money. SoFi is asking them to instead trust in our innovation to build trust online COMPLETELY REMOTE and yet leadership has recently abandoned this mission for employees. Leadership has done an awful job announcing the return to office leaving most employees questioning why. The delivery has been poor, the communication and reasonings given do not make sense. The only sense that can be made of it is that leadership is scared and following industry trends. I did not join SoFi to work for a "trend follower" instead I joined because SoFi was being bold, innovative, and doing something that has never been done before. I bought into the idea that SoFi was going to change the way the banking system worked. And now SoFi is becoming just like every other bank (except still without offices for customers). There are 5 different main office branches spread out across the US and I work with team members who are hired out of different sites. Even though the majority of my team will not be in the same office I go to, I am still required to go to an office? So I can sit at a desk by myself, and work by myself? And waste 6 hours a week of commuting to do this? For what? SoFi is scared, back pedaling, and getting desperate. Leadership has abandoned their mission of remote banking.

      avatar
      SoFi Response
      2y
      We sincerely appreciate your feedback, thanks for taking the time to leave such a comprehensive review of your experience and feelings around our return to work policy. Across industries, employees have been asked to return to the office to further drive connection, collaboration, and build culture. SoFi is no different - we see value in bringing our employees together. Compared to other companies, we feel our return to office policy is quite flexible and less structured (for example, we do not ask leaders to track attendance), and that is intentional and ties to our overall flexible approach to work. While each business unit has a slightly different approach, in general we are asking employees to come into the office 4 times a month. That said, we understand where you are coming from and would welcome the opportunity to continue this conversation so we can address your concerns directly. Feel free to reach out to me (on the talent team) at glassdoor@sofi.org or speak with your People Business Partner. We really appreciate the feedback and encourage you to continue to share. Thanks for being on this journey with us, take care.

      Explore other reviews about SoFi

      5.0
      Jun 12, 2026
      Loan originator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing culture, They love and treat there employees amazingly. realistic expectations for goals. Want and actually push employees to move up and gain more experiences

      Cons

      Depending on your manager you’ll love or hate your job due to how they treat you as an individual.

      2.0
      Jun 6, 2026
      Customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

      Cons

      You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

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