Don’t do it - Fraud Analyst SoFi Employee Review

Terrible middle management in fraud department. Lack of communication. Unprofessional meetings that are a waste of time. Returning to Office for “culture”. Completely unrealistic production standards that can only be met by sacrificing quality which costs millions of dollars and allows for ID theft. I regularly had to make calls that I knew were bad because we weren’t allowed time to properly do research. The company wouldn’t even pay for a backup IP search tool and we were stuck using whatever we could find on the internet. In the last year, SoFi seemed to be moving backwards in terms of progress and job quality. Not forwards. RTO, removal of development opportunities, lower raises, downsizing, etc all makes the company seem less like a FinTech and more like it was trying to be a bank. Which it didn’t know how to do yet.