1. Inertia—SoftServe has its roots in tech and engineering services. There is resistance to advancing into disciplines outside of those. Digital platforms and actual business/functional acumen to support the drivers that move tech are neglected —it is tech for tech's sake.
2. Leadership—the leadership blows. SoftServe is privately held, and the organization can do what it wants. However, the founders appear to be hands-off, while internal power struggles at the highest level force significant layoffs across many segments.
3. "People" initiatives that foster community are geared toward people in fixed offices, particularly in Europe. Resources in the States are basically on their own. There don't appear to be many things for remote workers that foster connectedness with the rest of the organization. Other companies I have worked with do this much better.