Good support techs look elsewhere - Technical Support Representative Solera Employee Review

1.0
Oct 25, 2015
Recommend
CEO approval
Business Outlook

Pros

Other techs are great to work with. Not bad a bad gig for 3 months.

Cons

No benefits. No raises. Employment WILL NOT last more than 3 months no matter what. Senior techs and "rovers" are worthless and extremely unhelpful if needed. They don't care anyway knowing you'll be gone soon. Management is in a different world, I have no idea why they are in the position they are.

Explore other reviews about Solera

5.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for!

Cons

The pay could be better.

1.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

None that I can think of.

Cons

The company has significant issues that make it difficult to recommend as a long-term workplace. HR support is virtually non-existent, leaving employees without meaningful assistance when concerns arise. Favoritism appears to influence decisions more than performance or merit, creating an unfair work environment. There are very few opportunities for career growth, and many employees find themselves in stagnant roles with little chance for advancement. Even when employees consistently exceed expectations and earn recognition, raises are infrequent or nonexistent, making it difficult to feel valued for hard work. Additionally, there is a noticeable lack of professionalism at the management level. Communication, accountability, and leadership standards need significant improvement. Overall, the company would benefit from investing in stronger leadership, a more effective HR department, and a culture that rewards performance fairly.

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