Community Manager - Community Manager Spectrum Association Management Employee Review

Hello former colleague, We thank you for your service and for serving our homeowner customers. We sincerely wish we could have departed on better terms. We are glad you felt supported by your team and enjoyed your time off while here. It is never our intention to debate on this forum, as everyone's opinion matters and should be heard. However, knowing the great work our training team does and the effort put into mentoring, I must address your comments. As you are aware, Spectrum has an LMS system with over 300 proprietary pieces of training we've developed along with an ongoing mentorship program. We also just launched a leadership development program for leaders and all employees. In our most recent employee survey, training was overwhelmingly listed as a strength. It is not the norm at Spectrum to have 10 accounts, even for an experienced CM. Nor have I ever seen a new, inexperienced employee receiving a full portfolio from day one. To make sure I wasn't missing anything, I just surveyed a handful of CMs here between 3-5 months. They each have between two and five accounts, most of which they still have support on. I am sure even a few accounts can seem like a lot, there is a lot to learn to be successful in this role. Maybe you felt overwhelmed and felt you needed more support. It is too bad your opportunity here did not work out for you. We truly wish you the best in your future endeavors. May you find a place where you are a great fit and can be happy!