Pros
- Casual Dress Code - Learning environment, I still use skills that I learned at this job, great place to learn - Fellow Employees are awesome, I made lots of friends and still have those friends to this day
Cons
- Management, specifically Support, has no clue about the product or how it works constantly throws employees under the bus for the sake of the customer. - Support metrics are not review based, you could get a good review but still get reprimanded about the same call for something you did "wrong" even though the customer was happy. - On call is a joke, take a late night call and work on it all night? better show up at your scheduled time the next day. Oh, you didn't sleep? Oh well. Management doesn't care and is so far out of touch. - No communication between Dev, Support, and PSG, such a triangle of mismanagement. Dev creates a bad product, PSG installs it, by the time anyone finds out the customer already paid and support is on the hook to fix it all!