Could use an overhaul - Customer Service Representative Sunbelt Rentals Employee Review

3.0
Mar 10, 2016
Recommend
CEO approval
Business Outlook

Pros

Relatively easy work.. Customers are usually easy to deal with, plenty of overtime from spring to fall. Good benefits, but pricey

Cons

Pay scale is crap. Mgrs will tell you they cant do anything for you. Raises are not performance based, they are based on how the manager decides to divvy up his "yearly budgeted raise allowance" Upper management has no clue hat goes on at the store level. All they can see are the numbers, and as long as the numbers look good, they dont see any problems. Training for new employees is bs. they just stick you on the computer for a couple of days, and then put you in your job position and expect everyone around you to pick up the slack untill you figure it out or quit. Managers get no training at all, are just thrown into the position and expected to perform. It is almost impossible to become a Manager unless you do sales first, and If someone doesnt like you, you wont even get interviewed for a different position. Fear of losing your job in retaliation for speaking out when mgmt does something wrong.Always understaffed and over worked.

Explore other reviews about Sunbelt Rentals

5.0
Jan 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits, pay and voice is always heard.

Cons

Work life balance could be a little better.

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Sunbelt Rentals Response
5mo
Thank you for this 5-star review! We appreciate your feedback and hope you continue to grow with us. Thank you for all you do!
2.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

company truck, company gas, expense account

Cons

Coercive Non-Competes: Instead of retaining talent through fair pay and competent leadership, management uses overreaching non-compete agreements to trap their workforce. Seeing colleagues like Zane bogged down by these heavy-handed tactics shows a fundamental lack of respect for employees' career mobility. Pervasive Micromanagement: Leadership insists on controlling minor details, bottlenecking progress and alienating competent employees. The Sunk Cost Fallacy: Instead of learning from mistakes, senior leaders consistently double down on poor decisions, driven by an unwillingness to admit fault. The Peter Principle in Action: The executive team suffers from an overinflated sense of their own acumen, which barely masks a fundamental lack of competence. People have clearly been promoted to their level of incompetence.

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