Pros
Lots of overtime - Usually comes with Work From Home. I have experienced that if management views you taking too much overtime, that you are exploiting the company as you are now working from home too much. Fill daily caloric needs from lunch and snacks. No possible way to get fired, even if you cost the company tens of thousands in legal fees. You will learn numerous communication skills navigating the work environment from the Indian work culture and management that comes along with it. If you'd like to join an Indian call center in Australia, Superloop offers that - took down Australian Support on website. No meeting rooms are soundproof - can listen to all meetings, even confidential ones.
Cons
Unable to escalate any issues to HR or upper management as they are all deep friends with each other, even from executive level downwards. Discrimination toward white ethnicity when hiring for over a year. Difficulty communicating with Australian Staff in English - English test was required to be completed post-hiring for all employees. Nepotism is rampant in the company, numerous complaints to HR with clear evidence shown, no action taken on numerous occasions. No one except bottom level employees actually do the tasks required, management take all credit. Previous Operations Managers performance directly impacted offshoring of the contact centre and has numerous HR complaints, however provided with a promotion and hefty pay increase. Raises have never been performance based and are of a fixed value, however management illegally advises you to refrain from speaking with colleagues about pay. Frequently expected to do additional work outside of your job description without title change or pay increase. Consistently promises promotions, pay increases and better work environments, however never delivers.