Superloop reviews

3.5

57% would recommend to a friend

(101 total reviews)
avatar

Paul Tyler

69% approve of CEO

50% positive business outlook

Superloop has an employee rating of 3.5 out of 5 stars, based on 101 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Superloop employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

101 reviews
2.0
Dec 15, 2021

Not worth it

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Hours are nice, holidays off

Cons

Seems like a very chill place to work but when they constantly stressed during the interview that it's pretty chill and everyone is nice, I should've seen the red flags. The owner is probably the most nit picky person I've ever met in my life and could find a thousand things you're doing wrong or that irritate her. There's blatant favoritism by upper management towards certain employees. They would constantly find things I was doing and berate me for it even though everyone else was doing it.

1.0
Jul 15, 2018

Treat employees horribly

Recommend
CEO approval
Business Outlook

Pros

Their pay is regular. Location of the office is convenient

Cons

Very insecure management. Dont have good ideas you will get redundamt. Under resourced, overworked, pushed all decent people from acquisition companies out the door.

1.0
Sep 10, 2024
Recommend
CEO approval
Business Outlook

Pros

Lots of overtime - Usually comes with Work From Home. I have experienced that if management views you taking too much overtime, that you are exploiting the company as you are now working from home too much. Fill daily caloric needs from lunch and snacks. No possible way to get fired, even if you cost the company tens of thousands in legal fees. You will learn numerous communication skills navigating the work environment from the Indian work culture and management that comes along with it. If you'd like to join an Indian call center in Australia, Superloop offers that - took down Australian Support on website. No meeting rooms are soundproof - can listen to all meetings, even confidential ones.

Cons

Unable to escalate any issues to HR or upper management as they are all deep friends with each other, even from executive level downwards. Discrimination toward white ethnicity when hiring for over a year. Difficulty communicating with Australian Staff in English - English test was required to be completed post-hiring for all employees. Nepotism is rampant in the company, numerous complaints to HR with clear evidence shown, no action taken on numerous occasions. No one except bottom level employees actually do the tasks required, management take all credit. Previous Operations Managers performance directly impacted offshoring of the contact centre and has numerous HR complaints, however provided with a promotion and hefty pay increase. Raises have never been performance based and are of a fixed value, however management illegally advises you to refrain from speaking with colleagues about pay. Frequently expected to do additional work outside of your job description without title change or pay increase. Consistently promises promotions, pay increases and better work environments, however never delivers.

Viewing 1 - 3 of 101 Reviews

Glassdoor has 104 Superloop reviews submitted anonymously by Superloop employees. Read employee reviews and ratings on Glassdoor to decide if Superloop is right for you.