Overall nothing bad to say - Customer Success Manager (CSM) SupportNinja Employee Review

4.0
Oct 3, 2024
Recommend
CEO approval
Business Outlook

Pros

Great coworkers and positive company culture

Cons

Sometimes not organised or run the best

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SupportNinja Response
1y
Thank you for sharing your thoughts! We are pleased to know that you appreciated the positive company culture and the community we have at SupportNinja during your time with us. Your comments regarding our operations are also noted. These inputs are valuable as we actively look for ways to enhance our processes. Your feedback will help us in making improvements that will foster a better working environment. We wish you all the best in your future endeavors!

Explore other reviews about SupportNinja

5.0
Jan 20, 2026
Recommend
CEO approval
Business Outlook

Pros

WFH, Managers are approachable and HR response quickly.

Cons

Salary is low. lack of engagement and no salary increase.

4.0
Jan 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Team Lead, policies that are easy to follow, very flexible if explained properly

Cons

Not enough opportunities for permanent positions, the pay was decent, but could be a bit better

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