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      SupportNinja

      Engaged Employer

      SupportNinja reviews

      3.5

      64% would recommend to a friend

      (361 total reviews)
      avatar

      Craig Crisler

      80% approve of CEO

      56% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.7

      Work/Life balance

      3.6

      Culture & values

      3.6

      Compensation and benefits

      3.4

      Career opportunities

      3.2

      Senior management

      SupportNinja has an employee rating of 3.5 out of 5 stars, based on 361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SupportNinja employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      361 reviews
      1.0
      Apr 14, 2023

      Terrible People

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Not much, if any really

      Cons

      I strongly advise you to avoid working at that company. There is a speakeasy on the premises, and it's unacceptable for employees to drink on the job. The CEO hires only his friends, and the CTO is a blatant racist, yet nothing is done about it. This company is a boys club, and anyone who identifies as LGBTQ, a person of color, or a woman is treated as second-class unless they can be exploited. The company is notorious for gaslighting. Employees are given vague instructions and then blamed for the failure of the task. The CEO is absent, yet quick to point fingers when things go wrong. The company recklessly spends money, then fires employees when funds are low. They expect their employees to achieve impossible goals, and the company attracts the most hateful, bigoted clients. They have no qualms about throwing employees under the bus, and they deceive the board frequently. The board has no idea what's going on because the company is so secretive. It's disgusting. The company treats its employees like garbage, lies about everything, uses them until they're no longer needed, then blames them for their own misfortune. You should not trust them.

      avatar
      SupportNinja Response
      3y
      Thank you so much for taking the time to share your feedback. Your inputs are extremely valuable as we move forward in this journey of A Better Way to Grow. It pains us to hear about the negative experience you had. SupportNinja is proud of the diversity and the dynamic it brings to our workspace. It's a key part of our identity as a company, as we employ thousands of employees across the globe with different backgrounds and stories. We take our promise of A Wider World of Possibilities very seriously. We also take Compassionate Candor to heart. Rest assured we will be applying this as we review your case so we may improve the overall employee experience. We take feedback very seriously as we strive to always do more and what is best for our employees. Our leaders will continue to be highly involved throughout the organization, especially in improving the overall employee experience. Please do let us know what support we can offer for you in your current role. Don’t hesitate to reach out with further suggestions, so we can make the working experience for you and your teammates an even better one.
      1.0
      Jul 24, 2023

      I cannot, in good conscience, recommend this company to anyone seeking a respectful, diverse, and inclusive workplace.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The values they promote seem to be all you would want in a company: We Value Our People First We Stay Humble We Improve Daily No BS We Live Joyfully

      Cons

      The leadership team, predominantly comprised of privileged frat buddies, displayed a level of immaturity that was astonishing. Seasoned employees with years of experience were often sidelined and overlooked in favor of younger, less experienced hires. Business decisions were often made impulsively, without considering the long-term consequences for employees or the company's overall success. This lack of maturity trickled down through the ranks leading to a chaotic and unstable work environment. Feedback was consistently brushed aside or met with hostility, leaving employees feeling unheard and undervalued. While SupportNinja may offer attractive perks on the surface, they pale in comparison to the toxicity that festers within.

      avatar
      SupportNinja Response
      2y
      Thank you for sharing your observations about our company. We are committed to continuous improvement and creating a positive work environment. Regarding your concerns about leadership decisions and the work environment, we want to assure you that changes are made with the best interests of all employees in mind. The decisions are driven by our commitment to growth and improvement. We value open communication and have an open-door policy, encouraging employees to provide direct feedback to our leaders. Your feedback is essential in helping us address issues and make meaningful changes. We are dedicated to fostering a workplace where all employees feel heard, valued, and included. Your feedback reminds us of the importance of living up to our core values and continuously striving to improve our operations.
      1.0
      Apr 6, 2023

      Lying company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay is somewhat decent.

      Cons

      They do not uphold their company values. I know, what a shocker! In my time I have experienced a lot of poor upper management practices. I have had many leaders who will say one thing, and do the other. They do not care about their employees. I have watched time and time again employees get treated unjust. SupportNinja is a very grimy company. A large number of positive reviews are from the CEO and COO pleading to their employees to leave good reviews. This company is laughable. They intentionally treat their good employees like dirt, because they only care about those high up in the company with personal connections. This company is one that I would advise staying away from.

      avatar
      SupportNinja Response
      3y
      Thank you so much for taking the time to share your feedback. Constructive criticism such as yours will only help our team move toward A Better Way to Grow. We take our company values very seriously and we're very sorry to hear about the negative experience you had. Learning starts by applying one of our key culture statements: Compassionate Candor. Rest assured this will be top of mind as we work towards improving the overall employee experience. We also value everyone in the company, no matter one's race or position. Living joyfully as a company is only possible when we place importance to all members of our team. We take your feedback seriously and will work towards learning from this. Please do let us know what other support we can offer for you. As we take the next steps in our journey as a growing organization, your feedback is extremely valuable so we can make the working experience for all Ninjas even better.
      Viewing 1 - 3 of 361 Reviews
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      ReviewsSupportNinja reviews

      Glassdoor has 378 SupportNinja reviews submitted anonymously by SupportNinja employees. Read employee reviews and ratings on Glassdoor to decide if SupportNinja is right for you.