Awful - Passenger Service Agent Swissport Employee Review

1.0
Aug 23, 2015
Recommend
CEO approval
Business Outlook

Pros

The only pros I can think of is the actual Job was fun once you knew what to do, just everything that went with it: rude staff, rude passengers, delays, awful working hours 10pm finish and then rota you in for 3am start oh and never being paid for any overtime you do.

Cons

Do not work here. I don't know where to start.. Firstly they don't train you enough they throw you in at the deep end and then actually shout when you make a mistake like you're in school or something, they treat you like a number and not a member of staff, managers and supervisors hardly know anyone's name except their favourites, very sly people! Bad hours 3am starts with no shift allowance when those who started with servisair last year get many benefits such as shift allowance before 6am, extra on Sunday's and extra when trained on more airlines. The worst thing about Swissport is that they do not ever pay you right EVER. £300 short a month and 4 months on after leaving I'm still trying to get my final wage. No communication or organisation for such a big company! absolutely hideous! Leaving swissport is the best decision I ever made!

Explore other reviews about Swissport

5.0
Apr 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Learned a lot as an aircraft fueler, my manager at the time recognized my hard work and offered me a lead position. there was plenty of overtime and opportunities to explore different aspects of aircraft fueling. If I could I would definitely return to the company and get into management.

Cons

some employees I worked with made most of my shifts harder than they had to be. the job itself was easy and enjoyable for the time being even with call offs and no shows.

3.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Overall a nice work team abw and btw including management at Swissport.

Cons

Hours vary too much, did want to stay except can not plan a stable budget when hours change weekly or depending on AMs needs.

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