Not Recommended for Career Growth or Employee Satisfaction - Customer Service TUI Group Employee Review

1.0
Nov 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Some experience gained in hybrid work and customer service

Cons

Low salary Micromanagement and poor communication Ineffective advertised benefits Difficult office location with limited transport and no amenities Frequent changes and unstable work environment

avatar
TUI Group Response
6mo
Thank you for taking the time to share your detailed feedback about your experience at TUI. We acknowledge your concerns about communication, management style, and employee support, and we’re sorry to hear that your experience hasn’t fully met expectations. We take feedback like yours seriously, as it helps us identify areas for improvement and ensure colleagues feel supported and valued in their roles. We’re continuously working to enhance our internal communication, strengthen people management, and ensure that our benefits and hybrid working arrangements meet the diverse needs of our teams. Your insights will be shared with the relevant teams as part of our ongoing review and improvement process. Best wishes from the TUI Employer Brand Social Media Team

Explore other reviews about TUI Group

5.0
Nov 25, 2025
Recommend
CEO approval
Business Outlook

Pros

Lots of fun and you get to meet so many people

Cons

Long hours and early and late

4.0
Oct 22, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits are great if you enjoy traveling.

Cons

Salaries are maybe in the lower end in the travel industry

See reviews by: Helpful|Rating|Date|All