Assisted Travel - Customer Service Agent TUI Group Employee Review

5.0
Jan 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Lovely company to work for .Wish I had joined here instead off BT. They treat there staff very well . My Team Leader was a really good TM and worked together really well .

Cons

If you want you can move to any department when advertised within the company . I loved Assisted Travel and looking after my customers. Had a lot off good feed back from the public who I assisted many times on there travels , lovely to hear them recognise me again on the call.

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TUI Group Response
4mo
Thank you for taking the time to share such a thoughtful review of your time with TUI. We’re really pleased to hear that you felt supported during your time with us and that you enjoyed working in Assisted Travel. It’s great to read your positive comments about your Team Leader and the strong teamwork within your team. We’re sorry to hear about the personal challenges you were facing during that time and the impact this had on your experience. We recognise that colleagues may be navigating difficult and emotional circumstances outside of work, and your feedback highlights how important it is that we continue to approach such situations with sensitivity and care. Thank you again for your contribution during your time with us and for sharing feedback that helps us learn and improve. Best wishes from the TUI Employer Brand Social Media Team

Explore other reviews about TUI Group

5.0
Nov 25, 2025
Recommend
CEO approval
Business Outlook

Pros

Lots of fun and you get to meet so many people

Cons

Long hours and early and late

4.0
Oct 22, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits are great if you enjoy traveling.

Cons

Salaries are maybe in the lower end in the travel industry

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