There is Bad and Terrible (TD is Terrible) - Senior Account Executive Talkdesk Employee Review

1.0
Nov 12, 2020
Recommend
CEO approval
Business Outlook

Pros

You will make a lot of money if you have hustle and know how to pick up the phone, set meetings, and close business.

Cons

I'll be surprised if this review makes it to the top b/c Talkdesk demands employees write favorable reviews. You will get an email from management asking for current employees to "flood Glassdoor with favorable reviews". It's all a big lie, but that is in the Talkdesk skill set and comfort zone. I wonder if you can put, "good at lying" on a resume. So many horrible ways this company goes wrong. Non-stop meetings that eat into your production time. Mandated 100/100/100 meetings and emails you need to produce every week (with just 10 - 30 accounts). Product that is advertised, but not ready. Flat out lies to the customer is the way to go because if you lose an opportunity, God save you! New hires were falsely reporting their meetings to bolster their numbers. Worse, because it's their buddy, it was supported and even promoted. That makes moral very low, don't you think?

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5.0
May 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great company. Moving in the right direction with Agentic platform

Cons

Not that I can think of

4.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

-The AI-First Mission is Real- We aren’t just talking about artificial intelligence; we are actively executing an AI-first transformation across our entire product and internal operating models. It’s an incredibly exciting, fast-paced space for anyone looking to build the future of enterprise software. -What makes this company truly special is our foundation: we have a deep, proven contact center history, but we’ve successfully paired that legacy with the right product architecture and the right people to dominate the AI future. It feels like today we have the right people on board to execute. - Innovative mindset- We don't have everything figured out today. Employees are encouraged to think outside of the box and move fast to try new things and surface solutions.

Cons

-High-Pressure, Agile Environment: Because we scale on consumption and automation rather than simple headcount, the bar for talent density here is exceptionally high. Things move FAST. If you prefer a slow, highly structured, or static environment, this level of rapid iteration might feel overwhelming - TD doesn't have everything figured out. You have to be OK building as you go, and not always having clear direction.

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