Talkdesk Reviews | Glassdoor

Talkdesk Reviews

Updated March 19, 2019
241 reviews

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4.4
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Talkdesk CEO and Co-Founder Tiago Paiva
Tiago Paiva
210 Ratings

Employee Reviews

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Pros
  • "Work-Life Balance: Yes, this exists - if you work here" (in 16 reviews)

  • "A lot of smart people, but not a lot of egos" (in 15 reviews)

Cons
  • "so these amazing 5 star reviews that all just happened to have come in between April 18th-April 29th (today is the 30th) are obviously coerced" (in 10 reviews)

  • "Growing pains but even large corporations have pains" (in 12 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (11)

    "work here if you are driven and dedicated!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Talkdesk full-time

    Pros

    I've never been happier at Talkdesk. If you work hard, you will get recognized and rewarded. We've hired some very experienced and smart people the past few months and we're only going to keep improving. Everybody here is dedicated to company culture and the overall growth of the business. I truly believe in our product and the people who stand behind it. I can't wait to see where we are on the Magic Quadrant in 2018!

    Cons

    Typical startup growing pains. It's taken awhile to build out some of our processes but we're definitely making progress with the people who we've hired and the projects we've made a priority.

    Advice to Management

    Keep listening to your employees and take their feedback seriously.


  2. "Growing, moving, shaking!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Talkdesk full-time (More than a year)

    Pros

    We're kind of a big deal.
    We move fast.
    We have fun.
    We build innovative products (truly).
    We are just at the beginning of it all!

    Cons

    We need more amazing people who want to turn the industry on its head.

  3. Helpful (2)

    "Work is fun again"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Talkdesk full-time (Less than a year)

    Pros

    Some say they were hesitant before joining Talkdesk ... not me.

    I had heard so many amazing things prior to joining and was ecstatic when I actually received the job offer. It's everything I imagined and more. Not only is the office itself bright and airy, but the people are refreshing to work with. Fun, hardworking, collaborative ... all good stuff in one place. I actually enjoy going into work on Mondays. No Sunday blues here! Extra perk -- our product is pretty darn cool, too.

    Cons

    All the normal things that are not deal breakers in my book.


  4. Helpful (2)

    "Proud"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Talkdesk full-time

    Pros

    We work hard and play hard. Not many companies will invest the time (and money!) for things like a weekend offsite. TD did it in such a typical Talkdesky way — over the top, fun, unique — all to show that they are invested in the company’s greatest asset: their employees. It doesn’t go unnoticed.

    Cons

    We are up against giants but we are ready for the battle.


  5. Helpful (2)

    "Can't stop, won't stop"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Talkdesk full-time

    Pros

    Easy commute, flexible culture, great comp and benefits, people I work with are creative and don't settle for "good enough" which is refreshing

    Cons

    Depends on how you see this but it's not your typical startup culture


  6. Helpful (2)

    "Better than great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Talkdesk full-time

    Pros

    We are proud of what we’re building
    We make bold moves
    We aren’t afraid of making the impossible possible (check out TDX!). One of many reasons we are excited for the future of TD.

    Cons

    Depending on who you ask...We Can’t. Move. Fast. Enough. !!


  7. Helpful (4)

    "CCaaS 2.0"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enterprise Account Executive in Phoenix, AZ
    Current Employee - Enterprise Account Executive in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Talkdesk full-time (Less than a year)

    Pros

    After working with companies like Avaya &Genesys for several years I have to say Talkdesk has been a shot of adrenaline. Moving from relics with 20+ year old technology to a startup with a disruption mentality has been incredibly rewarding. Leadership has a shared vision, innovative mindset, and clear path to disrupting an established industry with a "born in the cloud" solution for contact centers globally. Everyone is fired up, positive, and working their back ends off to collectively make this a greater company than it was. We built an enterprise sales organization in a few months and have a winter release that will be a game changer. All in all, if you're a sales professional looking for a rewarding experience and have fun while working hard and fast then this is your home. I'm amazed by the areas of support for demand generation and field sales.

    Cons

    Feels like we're building a plane while flying it but why not?

    Advice to Management

    Keep it up and lets concur the industry!

  8. Helpful (1)

    "Fortunate to have been part of the team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Talkdesk full-time

    Pros

    Great group of people
    Visionary leadership
    Top notch product that you'll feel proud of creating

    Cons

    Sometimes the focus is too much on results but that comes from the mentality of doing whatever it takes to win


  9. Helpful (2)

    "No complaints about life at TD"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Talkdesk full-time

    Pros

    All the perks of a startup without the annoyances
    Work hard, play hard
    Making waves in the industry and competitors are taking notice
    Strong leadership

    Cons

    No company is perfect but I haven't experienced anything out of the ordinary


  10. Helpful (3)

    "We are the future!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Talkdesk full-time

    Pros

    I joined in the fall after much thought and consideration because I didn't think a company like this could actually exist. I can honestly say TD has exceeded all my expectations. We are leaps and bounds ahead of the competition in regards to our product and service levels for our customers. Very well-positioned in the industry are considered frontrunners in the space, thanks to our creative and innovative teams. Our goal is clear -- to be relentless and unstoppable.

    Culture is pretty relaxed but we all work hard. As long as you do what you're supposed to do (your job), you will get recognized and rewarded.

    Cons

    Processes need to be vetted out more but I've encountered this even while working for those giants in the space. It happens everywhere, but more so when things are moving at a fast and furious speed.