Pros
1. The only thing I can say is good, is the experience you get repairing devices. This job provides you valuable experience in diagnosing and repairing, but not much beyond that. You will likely want to work here for six to twelve months, and then quit to move on to something better, because by the time a year rolls around, the issues with this job will be very obvious.
Cons
1. Management constantly makes decisions that only serves to save the company money and overcharge customers, all at the expense of making the technician's job more difficult and take longer.
2. I worked here for over four years, and not once did I, or any other technician that I am aware of, ever receive a raise.
3. Turnover is awful. I had three different managers in the first two years. At the end of year two, 90% of the team I had started with had left.
4. Hard work and dedication is not rewarded. I constantly aspired to do bigger and better things, yet management constantly denied me from ever doing more.
5. There are no performance reviews. I don't count a private meeting where they go over your metrics as a "performance review", because there is no documentation as a result of this meeting. Furthermore, you are given nothing to sign, so it basically never happened on paper. Anything to do with a 60-90-120 day review does not happen.
6. Training of technicians is very lacking. Management does not train new hires, this is pawned off on other technicians with varying levels of skill, experience and knowledge. I have seen new hires being trained by technicians who have been employed for three to six months. This leads to inconsistent training and knowledge, which causes mistakes, and these are often not noticed or communicated to the offending tech for a learning opportunity. I have seen the same techs commit the same problems over and over, but no one takes the time to actually correct and teach them.
7. Very disruptive work environment. Technicians will be speaking loudly, sometimes shouting and laughing. Some techs will stop working completely, and turn around to talk to their friends for minutes at a time. Management does nothing to stop any of it. Earbuds and iPod are required, or else you will go berserk in a week. As I said, dedication is not rewarded, and any slacking off is not punished except in extreme circumstances.
8. Teams leads are severely underpaid, only a dollar or two raise at best from the average technician starting salary. There is no incentive to be a team lead, you get twice the amount of work for only a 12% increase in pay.
9. If you work in quality assurance, get ready for every tech to absolutely hate you. They will never say such things to your face, but every tech is watching you out of the corner of their eye, hoping you aren't coming to their workstation with a device that didn't pass QA.
10. Management is hard to find on a good day. Team leads in the repair depot will often be off doing something else, and immediate supervisors are often not in their office, leading to techs piling up devices on their desks that they need management sign-offs on, and any questions being unanswered.