Great company turned disaster - Manager The Cigna Group Employee Review

1.0
Feb 14, 2026
Recommend
CEO approval
Business Outlook

Pros

My team was great and works hard. Many of the staff level people work very hard.

Cons

Benefits are substandard especially for being a health insurance company and PBM Most Management is abusive to staff and leadership does nothing to put quality management in place that should be there. The purchase of ExpressScripts destroyed Cigna. Cigna was once a well run company but not anymore. Now it has taken on the toxic culture of Express Scripts and the poorly run company. The hours people work are horrendous and the pay is barely keeping up with other companies in the industry. They will do anything to keep leadership rich and in power and they do not care about any of the employees. Don’t even think about working for this toxic organization if you want to be happy. 😊

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The Cigna Group Response
3mo
Thank you for sharing your experience with us. We are committed to continuous improvement and your feedback will be shared with a member of our team.

Explore other reviews about The Cigna Group

5.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company with great benefits.

Cons

Pay raises are yearly but not significant.

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The Cigna Group Response
1mo
Thank you for sharing your experience with us. Because of feedback like yours, we get better every day.
3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and wonderful benefits

Cons

Supervisors sneaking in while you're on a chat to live monitor you is micromanagement and it started being annoying with the petty meetings. Cigna allows their members to chat in and speak to you rudely about complex claim issues that should be called in. It is only so much you can explain via chat.

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