Only work there if you can not find anything else! - Senior Personal Advocate The Cigna Group Employee Review

1.0
Sep 30, 2008
Recommend
CEO approval
Business Outlook

Pros

If you have a degree in psychology and can not find any other job then it will pay the bills. It is the kind of job that you can make look pretty good on a resume but it is brutal to work there. The only up side is there is no take home work, just the psychological damage. As long as you have half a brain you can do the job so it is a good place to work while you job hunt.

Cons

You are tied to a phone the whole time, regardless of what they tell you during the interview. It is a very micromanagement kind of place. They actually monitor how long you are off the phone so you can see how many bathroom breaks you average. If you are more than 15 minutes late for work it is considered a half day towards your PTO.

Explore other reviews about The Cigna Group

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good work flow, with like minded individuals trying to get to a common goal. People are willing to help when you need it

Cons

None at all very good time overall

4.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The Cigna Group overall is a fantastic company to work for! They invest in their employees and do a great job ensuring everyone, in all departments/locations/teams feel as if they matter with the multitude of perks they offer to employees. Many team members were knowledgeable, hardworking, and genuinely committed to supporting the healthcare industry.

Cons

While employed at Cigna healthcare, I experienced a work environment that often lacked consistent communication, balanced workload distribution, and transparent leadership practices. High-performing employees were frequently expected to absorb additional responsibilities without corresponding support, while shifting expectations and excessive micromanagement created unnecessary stress and instability. Over time, this impacted morale, trust within teams, and overall employee well-being.

2
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The Cigna Group Response
5d
Thank you for your transparency about your experience at The Cigna Group. We're always looking for feedback, and we appreciate your input.
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