You won’t love what you do anymore - Anonymous employee Theory Employee Review

1.0
Mar 5, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Unfortunately, there aren’t any to share.

Cons

- A culture that can take top talent and deteriorate their mental health and well being. The way employees, more specifically management, are treated by corporate should be a crime. - Severe micromanagement by corporate; Authoritative environment - Unprofessional and inconsistent (moods) communication from HR, not supportive or honest with store teams; questionable behaviors and transparency of complaints brought to HR’s attention; proper investigations not performed, exit interviews are conducted and not used to improve. -HR employees share confidential information with Store Managers with whom are “close friends” - Corporate employees are disrespectful when visiting stores, making unprofessional and accusatory comments causing an impact to moral; store team members not wanting to work when corporate visits; store leadership has to pick up the pieces to this behavior and be held accountable when vocalizing corporates impact on the team - Corporate takes no ownership to their impact on stores to protect themselves: merchandising for allocation, logistics, inventory control; other executive roles that directly “supports” stores exhibit poor leadership and professionalism - Sub-par learning & development, green talent placed in corporate roles that heavily impact people & performance, adding additional workload to store leadership - The reassessment of the organizations headcount every 6 months adds unproductive distractions to retail field and a selfish mindset from corporate in the fear of losing their jobs - Incredibly large divide between stores and corporate, felt by most, vocalized by those not there anymore. Interesting, isn’t it? - Store leadership told they are accountable for turnover even when sharing it’s caused by Corporate employee behaviors - Company only cares about the numbers. Not the people. - Cannot trust the intentions of those who speak for you when you’re not part of the discussion -Those that stay become a product of this environment, ultimately changing who they are as an individual, allowing for this culture to be viewed as normal. It’s unhealthy, concerning and unethical.

Theory Response
3y
Thank you for taking the time to review Theory on Glassdoor. We are sorry to read about your experience - we value all of our current and former employee's feedback and would welcome the chance to learn more about what specifically it was that was not positive during your time at Theory and how we could improve. Please feel free to contact HR to discuss anytime. We wish you the best.

Explore other reviews about Theory

5.0
May 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Theory was an exceptional company to work for! Strong leadership team & great product.

Cons

There were a lot of marketing opportunities to better support the stores.

Theory Response
1y
Thank you for taking the time to provide feedback on your experience at Theory. Your feedback will help us enhance our Company culture, processes, and employee experiences. We welcome you to contact the Head of HR directly, who would like to discuss your feedback further.
2.0
Mar 6, 2026
Recommend
CEO approval
Business Outlook

Pros

- Good introduction to luxury clothing / fabrics - Brand feels good to work for; clothing quality is great and ethically easy to sell - Good incentives and benefits; high discount rate and employee allowance

Cons

- Outlet locations are understaffed, underpaid, and under-appreciated. - Outlet locations are expected to drive similar outreach and sales goals to full price locations with less resources. - Management turnover is intense and the desperation to hire new managers quickly is evident. - The store manager I worked for was severely micro-managerial—to the extent it felt hostile. - As a former employee at the chronically understaffed location I worked for, the store manager would quickly hire new candidates, and then try to oust them when they weren’t meeting immediate expectations or weren’t a great fit in general - Client engagement, considerable product knowledge, and overall good performance gets overlooked in the face of sales goals that are impossible to meet. - During my experience as a full-time employee, I spent weekday shifts extensively cleaning the store for up to 3 hours at a time, because management let go of the past cleaning company due to them “not being good enough.” - Along with my job description being a full-time sales associate, I held that role, as well as the role of a stylist (which I signed up for), janitor, back-stock associate, key-holder in the events my manager(s) weren’t present, etc. And I was not offered any promotional incentives. - Managers would be forced to schedule last-minute weeks of PTO, as they couldn’t schedule it normally due to severe understaffing, so they would leave employees with out-of-state managers and a long list of requirements for when they return. - As a full-time employee, resources like Tulip were never properly taught to me, and instead it felt like I should just “know” how to navigate them. - It was common to work 8-10 hour shifts as the sole sales associate where I would only have my default 30 minute break—15 minute rest periods were not offered. - Wage falls short for the duties you will have to carry out.

See reviews by: Helpful|Rating|Date|All