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      Trustpilot

      Engaged Employer

      Trustpilot reviews

      Apply at your own risk - Customer Success Manager Trustpilot Employee Review

      3.0
      Apr 4, 2026
      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people are mostly great. There is a lot of autonomy and flexibility.

      Cons

      No coaching. Pay is mediocre. They are awful at change management.

      avatar
      Trustpilot Response
      1mo
      Thank you for your honest feedback. We’re glad to hear you enjoyed the autonomy and the people you worked with, but we hear your concerns regarding coaching, pay, and change management. We’re always looking for ways to keep making Trustpilot a great place to work, and we appreciate your thoughts on this.

      Explore other reviews about Trustpilot

      5.0
      Jan 13, 2026
      Adr
      Recommend
      CEO approval
      Business Outlook

      Pros

      Really enjoyed my time there

      Cons

      Sometimes felt like a bit of a grind

      1
      avatar
      Trustpilot Response
      1mo
      Thank you for the 5-star review! We’re so glad you enjoyed your time at Trustpilot – best of luck in your next chapter.
      3.0
      Apr 28, 2026
      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to sell Trustpilot! Great people and mid line mgrs

      Cons

      Change fatigue and strategy changes every other month

      1
      avatar
      Trustpilot Response
      1mo
      Thank you for sharing your feedback. It's great to hear that you find our product easy to champion and that you’ve had a positive experience with your team mates and local leadership. However, we take your concerns regarding change fatigue and shifting strategies seriously. We're constantly striving to refine our internal processes to make Trustpilot an even better place to work, and your feedback is a key part of that growth.
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