Pros
- Unlimited PTO - Free benefits
Cons
Leadership doesn't care that you are drowning. They just want you to close cases. I was super excited to work here because I've heard great things. However, after being here I realized that joining this company was not a good decision. Apparently, the merger with Kronos has caused this company to go downhill. They claim that their "purpose is people" , but honestly, every time I saw that slogan, I literally felt like it was a slap in the face because that is totally not the case. They told me that I would be going in the office 2 days a week. A month later, they changed it to 3 days. I went back and reviewed my acceptance letter and I saw that they only put "hybrid" on the letter. So this means that they could change it to 4 days in the office and I would have no leg to stand on. I felt like that was shady of the company. I trained for about 3 weeks, after that, me and the newbies were told that we wouldn't get any escalated cases so that we can learn at a good pace. LIES! At one point I had almost 100 cases in my queue and most of them were escalations. Leadership removed the backlog so that everyone had to get assigned all of the cases and clients and CRMs were constantly asking for updates on cases that I couldn't even get to. I really wanted to learn in this role and it was IMPOSSIBLE. They didn't even try to make it fun. At one point there was food in the office that they would have catered. They lowered that down to only happening once a month. It's literally a work factory and it's as if leadership wants you to just keep your head down and deal with it. There are constant changes to how we do things and they don't even offer you time to learn the new software. At one point we even asked for an extra hour so that we can learn the new SalesForce and they told us no and that we were still required to close the same amount of cases. It was such a stressful environment that I would use my unlimited PTO to take days off early in advance for mental health. However, when you get back from PTO you have hundreds of emails. There's no winning. After 8 months I was out of there. I couldn't even last a year.