Great culture and trips, but poor leadership - Customer Success Manager (CSM) Unbabel Employee Review

1.0
May 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Trips to Portugal were nice, really fun culture

Cons

Incompetent leadership. Burned money like they would raise more forever

Explore other reviews about Unbabel

5.0
Apr 15, 2025
Recommend
CEO approval
Business Outlook

Pros

One of the best things about working for Unbabel is the accessibility of the project managers. They are always great at answering any questions and clearing up any details to make sure you are able to finish your tasks appropriately. The variety of domains also keeps everything fresh. It can be healthcare, IT, e-commerce, or anything else!

Cons

The work flow is unpredictable. Sometimes I can get assignments regularly every week but then I may go through a dry spell of several months before getting another assignment.

3.0
Apr 2, 2025
Recommend
CEO approval
Business Outlook

Pros

Picking up work in-between other contracts Nice project managers Decent pay rate

Cons

Work is only sporadic. PMs are very nice, but seem disorganized as they hand off projects to one another across the globe during shift and time changes. This results in changing deadlines, rules, requests, etc.

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