It's customer service - Customer Service Representative Upstart Employee Review

3.0
May 15, 2024
Recommend
CEO approval
Business Outlook

Pros

Well paying with an expense acct for health and fitness/wellness A tech budget Great benefits that weren't too expensive

Cons

It's customer service. If you can handle that, great. They are currently downsizing and letting people go all over the place. I would get out of there before it becomes too corporate honestly. They're going to continue to cleave good people and outsource to india. Guaranteed the benefits aren't going to last either. It's come a long way from being the startup that it was, full of hope and promise for the future.

Explore other reviews about Upstart

5.0
Apr 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good culture highly inclusive and good pace

Cons

Lots of management changes and stock volatility

1
2.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

new system, lots of financial systems learning

Cons

lack culture, team bonding and leadership

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