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Upstart

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Upstart

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Upstart Reviews

Updated Dec 2, 2021

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Found 97 of over 118 reviews

4.1
81%
Recommend to a Friend
95%
Approve of CEO
Upstart Co-Founder & CEO Dave Girouard
Dave Girouard
47 Ratings
Pros
  • "Working at Upstart has been life changing in many ways(in 15 reviews)

  • "The Upstart team is a great place to work(in 7 reviews)

  • Cons
  • "With the growth Upstart has been experiencing, they have a few people with a lot of checks and balances doing a lot of jobs(in 9 reviews)

  • "management talks to analysts like they’re dirt when they raise concerns(in 6 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    Ratings by Demographics

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    1. 5.0
      Current Employee, more than 1 year
      Featured Review

      Solid company with incredible growth potential

      Sep 1, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Upstart is turning the personal loans and auto loan space on its head using AI and Machine Learning. Great company, great product, great people, great perks. Employee match 401k, employee stock purchase program, unlimited PTO, company paid benefits (medical, dental, vision), and an impressive yearly budget for tech/personal development

      Cons

      None. It was my first virtual onboarding experience and while it’s a small but mighty company, onboarding was impressively smooth and welcoming.

      2 people found this review helpful
    2. 5.0
      Former Employee, more than 5 years

      A company that values their employee and company culture.

      Nov 30, 2021 - Operations Manager in San Mateo, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Culture: The culture is driven by the employees and this company is filled with smart, caring, responsible, and well-rounded people. The employees here value teamwork, transparency, and accountability. Everyone has a voice and a platform to voice out their feelings, questions, and opinions. There are several ERG groups that you can join - where you can voice out your concerns and celebrate the wins. They have TGIF- where you can voice out your concerns and ask the founders (or any leaders in the organization) ANY questions. If you have any concerns or questions that you don't want to voice out in front of the entire team, you can directly meet with the leads. The leaders here have office hours you can go to. I highly suggest taking advantage of these office hours and pick their brains. Company Values and Mission: The mission of this company is something to be proud of. The mission is to expand access to credit and they are doing exactly that! - This company loves hiring underwriters from traditional banks. These underwriters are often in disbelief whenever they are about to approve a loan for a borrower that would have not qualified their former jobs. Everyone in the company live and breath the following 5 values: -Every second counts -Do the right thing even when it’s hard -Make clever use of numbers -Be smart and know you might be wrong -Don’t assume it can’t be done When it comes to working and getting the job done, everyone leaves their ego out the door. <-- I really miss this. This team does not take any shortcuts. They really believe in doing the right things...even if the right things will require a lot of effort, time, and resources. Leadership: If you're going to be in Ops, you're very lucky. The new Regional Head of Operations in Columbus, OH is phenomenal. The Head of Operation is one of the most caring people I've ever met. She's is an incredible boss and mentor. Other pros: Swag - This company will give you awesome swags - Patagonia vests, North Face jackets, shirts, socks, North Face backpacks, All Birds shoes, picnic blankets, mugs, and water bottles. Tech Budget - You get a yearly tech budget. You can use this to buy headphones, monitors, earphones, and keyboards. Fitness Budget- You get $500 every year that you can use to pay for your gym. Catered Food - Free lunch at the office every day (including weekends).

      Cons

      The company is becoming a bit corporate and losing its startup identity.

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    3. 4.0
      Current Employee, more than 1 year

      Excellent company

      Dec 2, 2021 - Project Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great people, culture and benefits

      Cons

      Over worked and stressed out

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    4. 3.0
      Current Employee, more than 1 year

      Not the worst not the best

      Nov 29, 2021 - Credit Analyst in Columbus, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They give you 2 budgets (tech budget & wellness budget) every year. At first the job is good and there’s always someone to help you. It’s a good first corporate job.

      Cons

      They do not pay enough for what you do. They don’t tell you what your position fully includes until after you’re done training. It seems like you have one main task to do, because that’s what they tell you in the interview, then after training they hit you with all the other responsibilities you have. Again, not enough pay. It’s a very boring job and there aren’t much opportunities to grow.

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    5. 5.0
      Current Employee, less than 1 year

      Exciting Opportunity with an Innovative Company

      Nov 5, 2021 - Customer Experience Associate in Columbus, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Diversity, Limitless Opportunity, Rewarding Work, Generous Compensation

      Cons

      There are no cons for me to note at this time.

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    6. 3.0
      Former Employee

      It’s a call center

      Nov 15, 2021 - Credit Analyst 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work from home free lunches when in offices

      Cons

      Job is a Glorified call center expect to be on phone 90% of time

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    7. 2.0
      Current Employee, more than 1 year

      AE for Upstart — Prodigy Division

      Nov 4, 2021 - Account Executive in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Great PTO - Work from Home

      Cons

      -Lack of communication - Favoritism - Hidden Agendas

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      1 person found this review helpful
    8. 2.0
      Former Employee

      Account executive for upstart auto retail formally known as Prodigy

      Oct 27, 2021 - Account Executive 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits, work from home,unlimited PTO

      Cons

      Management, favoritism, unexpected firings,unorganized, constant changes that often don’t work

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      2 people found this review helpful
    9. 5.0
      Current Employee

      Amazing Company to work for

      Oct 3, 2021 - Sales Manager in Austin, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The most supportive companies I have every worked for. They truely care about their people and people in general. Their mission is something to be proud of.

      Cons

      They are a bit corporate. With the growth Upstart has been experiencing, they have a few people with a lot of checks and balances doing a lot of jobs.

      1 person found this review helpful
    10. 1.0
      Former Employee, more than 1 year

      Condescending

      Nov 9, 2021 - Credit Analyst 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free lunch and young people

      Cons

      -pays disrespectful slap in the face wages -management talks to analysts like they’re dirt when they raise concerns -ceo is wildly out of touch with the real world

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