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      na - General Support Manager Upwork Employee Review

      4.0
      Mar 3, 2024
      General support manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      company activities like hackathon free food and drinks for everyone

      Cons

      we always get internal promotions in the CX side which I think is not that healthy as we don't learn something new from the experience of the others outside

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      5.0
      Feb 25, 2026
      Analytics
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people, very approachable, interesting problems

      Cons

      A lot of short term thinking and near future optimization

      2.0
      Jun 5, 2026
      Program manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay and benefits were pretty good. Only reason I stayed.

      Cons

      Chaotic leadership. People are constantly busy doing things that don't matter as there is no clear understanding of what the strategy is or what success looks like.

      1
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