Upwork Reviews

Pros

Great work culture Collaborative environment

Cons

Lot of changes in C-suite in last 6 months which seems generally concerning at times.

Pros

- Upwork provides real economic opportunity to freelancers around the world. Look at some of the reviews here; a lot of the positive ones are from people who clearly found work THROUGH Upwork and love the company as a result. This is a good thing, but it distorts their reputation on Glassdoor because those people don't actually work FOR the company. - WLB was good before I left. - The company's raison d'être is worthwhile.

Cons

- The C-suite has been a revolving door over the last year except for the CEO. She is the constant during this downturn and, as others have pointed out, deserves to be let go. I can't believe activist investors haven't demanded that she be fired as the stock price is in the gutter and guidance is only getting worse. - Generative AI represents a real threat to the company. There is no compelling reason to hire a logo designer, contract for data entry, etc. in the future if AI can do it for you. Based on current trends, this company will struggle to integrate any type of compelling AI into their product while it eats away at their core value prop to customers. - Ancient tech stack that makes work impossible. - Testing methodology is slow and incremental improvements are treated as huge victories. They miss the forest for the trees.

Pros

Upwork is an exceptional platform that has enabled me to work with highly skilled professionals from various parts of the world. My colleagues are dedicated, professional, and always willing to lend a helping hand whenever needed. They are courteous, and their communication skills are top-notch. What's more, Upwork has enabled me to earn a good salary that is commensurate with my skills and expertise. This has been instrumental in improving my overall financial well-being, and I have Upwork to thank for that. The working hours are flexible, which helps me maintain a peaceful work-life balance. I can work at any time of the day or night, which is particularly helpful when juggling multiple projects or tasks. This flexibility also helps me meet deadlines without having to work through the night or compromise on the quality of my work. The organization of Upwork is excellent and user-friendly. Navigating through the platform is a breeze, and finding projects that suit my skills is easy. What's more, payment processing is smooth and efficient, which helps to avoid any delays or issues with payments. Overall, I highly recommend Upwork to anyone looking for a flexibly structured and convenient freelancing platform. This platform is truly remarkable with great colleagues, helpful support, good salaries, flexible work hours, and an excellent organization.

Cons

I have nothing to share about this topic.

Pros

Cool office in Chicago, great commuting benefits, and free lunch daily for in office workers. Very good health insurance that started Day 1 of employment.

Cons

Very, very poorly run company. They say they are software, but really this is just a staffing play. They also pitch themselves to big prospects as a true business process outsourcing solution, however it only has that in place for one company, and only because Upwork took over an existing BPO that was already in place. Biggest problem is the CEO, she simply doesn't know how to run a business. Perfect example of the Peter Principle, except she kept falling up into jobs beyond her competence level. The ENTIRE C-Suite besides her & the CLO has turned over in the last twelve months. Despite revenue increasing 3x during her tenure, the company is worth less than it was when she took over. Huge layoffs last week - 137 on May 3, then another 78 "hybrid corporate" employees the next day. As mentioned elsewhere, they had everyone sign separation agreements, then rescinded them & cut the payout amount significantly. They're now pressuring people that haven't signed the updated agreement to sign ASAP - I received several calls earlier this week basically begging me to sign it. They're actually dangling "if you sign immediately we'll accelerate the severance payout to you," basically trying to entice people that need the cashflow to signoff.

Pros

Good product for the market

Cons

A handful of cons like low pay, but the biggest one has to do with recent layoffs. They laid off 15% of the company (137ppl), send everyone a severance letter to sign on may 3, then 5 days later they void everyone's severance documents, say they need to amend them and basically cut everyone's severance in half and say "they miscalculated"

Pros

Co workers are nice and have great benefits

Cons

This company goes through massive and i mean MASSIVE layoffs very year, and they just went through another round recentyl i am told. A product that doesnt sell and the company cant figure out how to market it or sell it. They have gone through numerous rebrands but none seem to work. The worst though is the management, it doesnt get much worse than the so called " leaders they have. I particular you have managers who have no sales experience but their family owns a massive comapny and of course upwork wants to keep them happy, so they promote the person to a AE managerial role from a bdr role. You have managers who have had numerous HR complaints and have been for years and company doesnt do hanything about it. Including one partciular person involved with private equity and investment sales team. Terrible leadership , micromanaging and even it leads to massive turnover.

Pros

Only positive is the people

Cons

Literal DUMPSTER FIRE! Compensation is way too low. But if you want to go back to being a 25 yr old SDR and make 250 dials/emails a week by all means this job is for you. The processes are terrible. They will tell you amazing numbers in the interview process...it's all a lie. 6 people hit quota in 2022. 4 of those people have recently left the organization. Their outlook is terrible...Oh and they just sent sevy agreements out to the 137 people they laid off last week and just rescinded them. The change: lowered the severance amount by $5k! Literally a bunch of idiots.

Pros

Unlimited PTO Great product Great cause Great D&I Iniatives

Cons

Growing pains, not much room to grow professionally

Pros

Flexibility Communication Easy Remote Friendly

Cons

Night Shift, delay payments, late hours

Pros

Good company to work at, high compensation

Cons

No cons to Upwork as such