Upwork Reviews

Updated May 10, 2021

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4.0
78%
Recommend to a Friend
86%
Approve of CEO
Upwork President and CEO Hayden Brown
Hayden Brown
52 Ratings
Pros
  • "Work from home Wed cannot go understated(in 31 reviews)

  • "1M in talent grants to companies fighting COVID, which helped those companies succeed but also helped Upwork freelancers work at a really trying time(in 30 reviews)

  • Cons
  • "they should concern about freelancer more than clients(in 9 reviews)

  • "Writing winning proposals takes time and effort(in 8 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 1 year

      It's meh

      May 6, 2021 - Business Development Representative (BDR) in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      the perks and benefits of the company

      Cons

      me, the amount of change is insane and leadership is weird

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    2. 3.0
      Current Employee

      Poor Executive Leadership on Sales Teams

      Mar 29, 2021 - Account Manager in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Upwork is a great place to make money and be at the front of the staffing industry. They are building an incredible platform to help company's be successful! I would recommend all business leaders to engage with Upwork.

      Cons

      The Executive Sales leaders need to go! They are bringing the same poor culture from the same company everyone use to work for. They've had their chance and nothing seems to be working with getting new clients. They need to act faster before we loose to our competitors. The HR and Sales leaders have built an organization that doesn't foster growth or career advancement. We continue to take steps back!

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      17 people found this review helpful
    3. 2.0
      Former Employee, less than 1 year

      No longer a good place to work

      May 5, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      My coworkers were great - I got along well with my teammates and people are generally happy to help each other out. Good perks and benefits as well.

      Cons

      As mentioned in other reviews, the sales organization is constantly changing. Midway through 2020, there was a reorg that effectively demoted 20ish employees into a position that was inferior to the one that they had been hired for. Leadership says "change is constant", however the frequency of change resembles a small, scrappy startup rather than a publicly traded company that has been around for over 10 years - there seems to be no cohesive, long-term strategy. Instead, the company appears to be trying things for a few months and if that doesn't work out, it's on to the next idea. I understand that companies need to be nimble, but the magnitude of the changes that occur at Upwork are unlike any other company I have worked for - entire teams, books, strategies get turned on their head or scrapped altogether. Each time there is a shift or change, employee morale gets affected, books change midway through the month, and people spend a few days in limbo without knowing what is going to happen the next week. For reps, how well you do almost always depends on what book of business you are given - some of the hardest working reps perform poorly because they get unlucky with certain accounts, and some reps hit their numbers without even trying, because their accounts start organically performing well. There is not always an ROI for effort someone puts in. There were layoffs last November (where they laid off some top performers and kept employees who had been at the company for less than a month) and the company has been bleeding employees since then. They have lost some of their best performing reps, and managers are quitting as well. From a client's perspective, they have multiple new AEs or AMs working with them through the course of a year, which makes it challenging to establish any semblance of continuity when attempting to build client relationships. All in all, it's slightly misrepresented to potential employees. A lot of the 4 and 5 star reviews on Glassdoor have been left by freelancers who don't work for Upwork corporate full time. Filter out those to get a more accurate sense of what it is like to work at Upwork. There is true market potential, so I hope the company gets it right eventually.

      5 people found this review helpful
    4. 4.0
      Current Employee

      Great Company but Growing Pains

      May 5, 2021 - Account Executive in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It is a great product to sell as it really is shaping the future of work. Really great people to work with. Great work life balance.

      Cons

      Pretty hard sell Limited support for AE's these days

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    5. 1.0
      Current Employee, more than 1 year

      Fake News - they don't practice what they preach

      Mar 1, 2021 - Director 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      What the CEO and LT share about company culture, mission and values are inspiring. They are fantastic at selling the story; if only it was true.

      Cons

      People seem nice overall but there are definitely snakes in the grass and a significant amount of politics and bureaucracy. Employees work extra long hours with no reward or recognition. The culture in marketing is toxic and unbearable with leadership not driving a strategy, every team being siloed, and complete lack of integration across all the marketing teams. Marketing is driving our story and growth instead of product, which seems backwards. The team is cliquey and you are either in or out depending whether or not you were recruited from Robert Half. Colleagues are hanging in just to have a job but are overworked and under appreciated. Everyone seems stressed out and miserable. There's a push for diversity and inclusion but the system itself is biased and the goal to grow the company (clients and freelancers) focuses on the US, whereas the mission is aimed at global audiences. They are working at cross purposes.

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      14 people found this review helpful

      Upwork Response

      I'm so sorry to hear that your experience has been disappointing at times. While we're excited about the growth of our company and our platform, we also recognize that growth brings growing pains and that we must tune our processes along the way. We have launched important initiatives recently to address team member feedback such as yours, and look forward to seeing improvements for those team members who have experienced frustration. I'm happy to connect to discuss further. - Alexis

    6. 4.0
      Former Employee, less than 1 year

      N/A

      Apr 28, 2021 - Graphic Designer in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I have nothing to say

      Cons

      Sometimes its very stressful but worth it

      Continue reading
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    7. 1.0
      Current Employee

      Sales Org is a Mismanaged Dumpster Fire

      Apr 26, 2021 - Business Development in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Had market potential given the shift towards remote work over the last year.... but they didn’t harness it as an competitive advantage to get ahead.

      Cons

      Have you ever seen an organization from which the best performers run away screaming? Look no farther than Upwork. The bdrs are literally running away from the epic leadership dysfunction.... lack of promotions...and internal politics. In the last few months, there has been a mass exodus of the BEST performers including leadership. What does that say when the only talent that is actually hitting quota is leaving?????????? Don’t expect to make any money as most aren’t. Instead of focusing on the advantage they have being leader in the market, they focus on everything else and butchered every strategy. Don’t believe what they tell you about growing pains. There’s growing pains and then there’s Upwork. A train wreck in slow motion. Competition is catching up. The sales leadership is the worst. Absolutely mismanaged, changing strategy aimlessly, and instead of focusing on identifying what works and harnessing that - they force strategies that just don’t work and refuse to admit their mistakes and fix. Will blame everything and everybody else and never take accountability. Most of the sales organization is nowhere near quota and have limited support. Leads are a disaster..... management is aware and refuses to address. Nobody knows why because everybody in the sales org is begging for a better leads system and have been for months. Micromanagement and PIPs. Metrics are constantly changing and never for the benefit of the employees. In general with the new CEO the culture has gradually shifted from fun to fear. They like to say nice things and tie them up in a pretty bow but do not practice anything that they preach. While preaching unity, they blindside fired a huge chunk of their sales organization and from the current state it seems they are trying to clean out the rest. HR is nonexistent. Promised a bunch of people promotions if they hit certain metrics, and then backtracked when they did. Currently looking for a new job as I’m sure the rest of the BDRs are too.

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      9 people found this review helpful
    8. 3.0
      Former Employee

      Still trying to figure it out

      Feb 2, 2021 - Sales 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits, nice diversity program, good values. The leaders do care, and your voice can be heard if you work and put in the time. Recognition is good.

      Cons

      The Enterprise new business team (AE, BDR) is very much still figuring it out. BDR books are very messy and lack direction. Majority of AEs did not even hit 50% of quota in 2020. Whole sales org went through a huge layoff and restructure, eliminating 60 roles to focus on bigger enterprise. Performance plans are a big part of the culture. Leaders work hard but lack experience. Its a tough sell with not as big a market as the company first predicted and now they're paying for it. If you're a good enterprise level sales rep, you'll make more money pretty much anywhere else with less of a struggle. If you're a BDR, there is a limited career path here with many people in front of you to get promoted.

      6 people found this review helpful
    9. 2.0
      Former Employee, more than 1 year

      Beware if joining sales/AM - goals are a moving target

      Mar 17, 2021 - Account Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Office environment was great before we went fully remote due to COVID, pay is good if you're hitting goals, good benefits

      Cons

      Goals are unattainable because they are always changing - leadership comes out and says one thing and then changes it a few weeks later. Too much time spent in internal meetings and writing up documentation for internal meetings. Upwork has a huge culture of favoritism, if you were at Upwork pre IPO you are definitely treated better than newer employees. Middle managers lead by fear

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      6 people found this review helpful
    10. 5.0
      Current Employee, more than 1 year

      Good company

      Apr 5, 2021 - Business Development Representative in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good company to work at, high compensation

      Cons

      currently increasing turnover and attrition

      1 person found this review helpful
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