Upwork Reviews | Glassdoor

Upwork Reviews

Updated September 25, 2017
133 reviews

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3.4
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Upwork CEO Stephane Kasriel
Stephane Kasriel
71 Ratings

133 Employee Reviews

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Pros
  • Awesome matrix organization - 100% work from home (in 55 reviews)

  • Great work/life balance and vision (in 11 reviews)

Cons
  • Job Success score is VERY easy to spoil if you have only long-term contracts (in 12 reviews)

  • Lots of technical debt from legacy platforms, Elance and oDesk, that will take years to resolve (in 10 reviews)

More Pros and Cons

  1. Featured Review

    "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Development Representative in Chicago, IL
    Current Employee - Sales Development Representative in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upwork full-time (Less than a year)

    Pros

    Fun loving team. Everyone gets along. Your opinion and ideas are highly valued. Everyone is willing to help. Team is always growing and you are able to explore other opportunities in the company. Plus, because Enterprise is still relatively young you see your work directly impact our success. Not to mention, all of the perks Silicon Valley-based companies offer; Unlimited PTO, catered lunch, remote options, casual dress, etc.

    Cons

    Upwork's Enterprise organization is relatively young, occasionally you run into the typical growing pains of a start-up, for example not having certain processes and procedures in place. That is all getting better with time.

    Advice to Management

    Continue to reach out and listen to the team for ideas and feedback.

    Upwork Response

    Aug 13, 2017 – VP, HR

    Thanks for taking the time to share feedback! I completely agree that ENT is critical to our success and your work is directly impacting that. Let me or the rest of the team know how we can... More


  2. "Fantastic place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upwork full-time (More than a year)

    Pros

    There are so many things to love about working here... with the new office opening in Chicago, there is a palpable buzz in the office. I love coming here. Visiting San Francisco is also wonderful too. The people are very passionate, mission-driven, smart and talented, and truly care. That comes from the leadership team the people on the front lines.

    Cons

    We are growing fast, and there is a lot of work to be done. Focusing on the right things at the right times is very important as we grow. I don't see any cons here.

    Advice to Management

    Keep listening to our customers, keep listening to our front-line employees, and we will do amazing things!

  3. "Hands UP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Creative Director in Madison, WI
    Current Employee - Creative Director in Madison, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upwork full-time (More than 8 years)

    Pros

    Everything is a HIT here!

    Cons

    Nothing seems out of place.

    Advice to Management

    Great Job


  4. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Upwork full-time

    Pros

    Ability to work onsite or remotely, casual office environment. Amazing people. Excellent employee benefits.

    Cons

    24/7 expectation regarding availability, and flexibility.


  5. "One of the few "old" companies in the bay area still going steady!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    People. Transparency. Although a hirearichal org, anyone can voice their concern and go against the grain. People are very open to ideas and last but not the least, this is a company born out of a merger and they have done well to integrate and work together as one. This company can be considered "old or mature" compared to the Ubers and Pinterests of the world.

    Cons

    Leadership in a few areas could be stronger than what it is. They are slowly investing in hiring people from the industry across all teams, which is actually good but then there are some veterans who should be simply given a fat severance and let go or give then an option to unlearn and unlearn before another day in the office.

    Advice to Management

    Keep up the good work and continue to be an open listener. Though things have stagnated a bit don't react and do something stupid. It was a pleasure working for 3 yrs.

    HR: There are a lot of reviews here that don't belong here. They are from the freelancers on the marketplace. Probably create upwork for freelancers and let them review there or a community like G2crowd for customer feedbacks.


  6. "Great 21st Century Company To Work For!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant
    Current Employee - Assistant
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Upwork part-time

    Pros

    Very flexible and understanding. All employees are very kind, nice and helpful.

    Cons

    I wish there were perks for part time workers. Also, it seems part time workers aren't a great asset for idea's, growth or promotions. It seems part time workers are underappreciated. Especially, if the part time workers has advanced degrees, skills and knowledge to grow the company.

    Advice to Management

    Upwork honors and respects the employee's and offers many privileges, perks, benefits and the list goes on. I wish Upwork would appreciate it's part time workers as well.


  7. Helpful (1)

    "The Future of Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upwork full-time (More than a year)

    Pros

    Mission, Vision and Values. This is a very employee centric organization rallying around a greater cause of closing the opportunity gap.

    Cons

    Things move fast and we break things. Sometimes you need to slow down to speed up.

  8. Helpful (1)

    "Great Company, Super High Growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Chicago, IL
    Current Employee - Account Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upwork full-time (More than a year)

    Pros

    High growth company with lots of opportunities, product changing the way people hire, great time to get in with a company that has a lot to offer. Ability to hit quota is achievable.

    Cons

    Growing pains of scaling fast, you must be able to adapt to changes of a company going through rapid growth

    Upwork Response

    Aug 13, 2017 – VP, HR

    Thanks for sharing your feedback! If you've got ideas about how we can continue to build our culture and opportunities, please let me know!


  9. "The worst freelancing site"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Upwork full-time

    Pros

    The largest freelancing site in the world

    Cons

    Bad customer support. Suspend account without reason.


  10. "Growth, growth, and more growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upwork full-time (More than 3 years)

    Pros

    The growth opportunities for dedicated, hard working individuals are endless. I have never felt more supported in developing a career path.

    Cons

    long hours for dedicated, hard working individuals

    Advice to Management

    Keep it up!

    Upwork Response

    Aug 13, 2017 – VP, HR

    so pleased to hear that! let us know what else we can do!


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