Upwork Reviews | Glassdoor

Upwork Reviews

Updated April 8, 2019
145 reviews

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3.9
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Upwork CEO Stephane Kasriel
Stephane Kasriel
80 Ratings

Employee Reviews

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Pros
  • "Fun events, free lunch every day, Wed is work from home" (in 26 reviews)

  • "Work Life Balance, Career Opportunities" (in 12 reviews)

Cons
  • "no work life balance, depends on team" (in 3 reviews)

  • "No benefits, little chance for advancement" (in 4 reviews)

More Pros and Cons

  1. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Upwork full-time

    Pros

    Working at home is the best part

    Cons

    No growth is really available


  2. "Get vaules, benefits, and team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Manager
    Former Employee - Program Manager
    Recommends

    I worked at Upwork full-time (More than 3 years)

    Pros

    I loved working at Upwork and would recommend as a great place to work. The HR team really cares about benefits.

    Cons

    Upwork is very top heavy and managers get cc'd on all communications which prevent a lot of employee empowerment.

  3. "Exciting but Siloed"

    StarStarStarStarStar
    Current Employee - Payment Operations Manager in Mountain View, CA
    Current Employee - Payment Operations Manager in Mountain View, CA

    I have been working at Upwork full-time (More than 5 years)

    Pros

    Good company growth and good benefits

    Cons

    siloed departments makes collaboration difficult


  4. Helpful (1)

    "Great place to work with smart motivated people and still have a great work life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technical Recruiter in Mountain View, CA
    Current Employee - Senior Technical Recruiter in Mountain View, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upwork full-time (Less than a year)

    Pros

    Smart talented people with almost no typical workplace politics. Flexible hours and unlimited PTO make it so you can actually enjoy some time off work. I also really like the company mission and the direction the company is going in after going IPO last year.

    Cons

    Would not mind some better lunch options but they are not bad. because of company growth, it is very busy right now, this is not really a bad thing but it can be stressful.


  5. Helpful (1)

    "Amazing company, meaningful mission, market maker, innovators"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Chicago, IL
    Current Employee - Account Executive in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upwork full-time (More than a year)

    Pros

    Upwork was recently named the best place to work in Chicago and it couldn't be more obvious. From the benefits, flexibility, pay - everything is top notch. I plan on staying with the company for a long time. Executives from small start ups to Fortune 100 look to us as advisors on how to modernize their talent strategies. As an account executive 50% of my time is spent speaking with VP and above from some of the largest companies in the world. The culture in the Chicago office feels like a family where everyones voice is heard.

    Cons

    The company is growing fast and change is constant. If you don't like change this would not be the best place for you.

    Advice to Management

    Keep your eye on the prize and continue to iterate. I respect that we are always pushing to be better. We currently have an exceptionally talented sales and solutions team, stay relentlessly focused on hiring great people, a few bad apples can taint the culture of excellence.


  6. Helpful (1)

    "Great company with a mission and culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Manager in San Francisco, CA
    Current Employee - Senior Product Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upwork full-time (More than 5 years)

    Pros

    All around great company with passionate people focused on an amazing mission. It’s hard to say that your work directly impacts lives at a global scale, especially with constant “disruptors” popping up all over SF. The time for the mainstream to accept remote work is now. Ability to work remote whenever needed is a huge plus, gym/commute/phone reimbursements, really good insurance, and free food.

    Cons

    Leadership direction can lack sometimes and some stronger leadership members’ opinions seem to weigh more than others. Nothing atypical from other companies though.

    Advice to Management

    Develop a strong conviction and roll with it.


  7. Helpful (5)

    "Poor Ethics & Repugnant Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Mountain View, CA
    Current Employee - Manager in Mountain View, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Upwork full-time (More than a year)

    Pros

    Location, located near restaurants and ample parking.

    Cons

    Shady ethics, faulty review system (dishonest reviews can be removed). The entire platform is based on a dishonest system where reviews can be ghosted. Cut throat culture. Far below average talent for the Bay area.

  8. Helpful (1)

    "No work life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Upwork full-time (Less than a year)

    Pros

    -Star Wars themed swag
    -catered lunches
    -friendly coworkers
    -CEO is personable

    Cons

    -no work life balance, depends on team
    -not a lot of mentorship or clarity on role, again depends on team
    -high turnover


  9. Helpful (2)

    "Great culture and people!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Mountain View, CA
    Current Employee - Senior Director in Mountain View, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upwork full-time (More than 8 years)

    Pros

    I have been with company for 10 years and seen many changes. I am excited and proud to see what Upwork has become in the past few years. We have a great mission and a great service. It is great to see the impact that Upwork has on peoples' lives.

    Cons

    No real cons. We work hard but we are well taken care of and rewarded.

    Advice to Management

    Stay the course. Do well by doing good.


  10. Helpful (2)

    "A Company Who Truly Sets the Bar for Caring About Employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Development Representative in Chicago, IL
    Current Employee - Sales Development Representative in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upwork full-time (More than a year)

    Pros

    They not only take care of the typical benefits (medical, dental, vision, etc.) but they also add in a daily lunch stipend (I haven't paid for lunch in a little over a year at work), commuter benefits, unlimited PTO, and so much more. Outside of the awesome perks, management makes it extremely apparent that they are here for your career progression. They will work with you to make sure you are progressing the way you need to in your career.

    From the top down, the culture of putting the community first, growth, and working together as one overall team is absolutely apparent. It really is an awesome company to work for.

    Cons

    This isn't necessarily a "con", but change is a consistency at Upwork (in regards to business focus). Be prepared to pivot.