downwork - Customer Support Manager Upwork Employee Review

1.0
Jan 30, 2016
Recommend
CEO approval
Business Outlook

Pros

There is nothing positive to say. I'm looking to leave myself!

Cons

The company is led by a team of horrible executives. This is shown with the site down all the time despite repeated promise of stability.

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5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Place to work at

Cons

Back to office, 3 days a week office.

2.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay and benefits were pretty good. Only reason I stayed.

Cons

Chaotic leadership. People are constantly busy doing things that don't matter as there is no clear understanding of what the strategy is or what success looks like.

2
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