It's Okay - Senior Customer Service Representative Upwork Employee Review

3.0
May 13, 2025
Recommend
CEO approval
Business Outlook

Pros

-Remote -Flexible -Low Entry Floor -Many Different Positions

Cons

-Pay Relatively low -Internal movement to other positions is difficult - Internal communication is not good -good luck getting an updated rate -little to no other benefits. 40 hours of PTO for a whole year?

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5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Place to work at

Cons

Back to office, 3 days a week office.

2.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay and benefits were pretty good. Only reason I stayed.

Cons

Chaotic leadership. People are constantly busy doing things that don't matter as there is no clear understanding of what the strategy is or what success looks like.

2
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