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      Virgin Media

      Engaged Employer

      Virgin Media reviews

      Poor work environment - Retentions Agent Virgin Media Employee Review

      1.0
      Feb 16, 2022
      Retentions agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Competitive salary Little to no experience/qualifications required

      Cons

      Poor management Lack of communication from leaders to agents Unrealistic expectation put on agents High turnover in staff (my starting group was 20 and by month 6 only 4 were left and now only 1 is still there)

      Explore other reviews about Virgin Media

      5.0
      Nov 26, 2025
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive environment Managers are very helpful Friendly staff

      Cons

      repetitive work can be a bit hectic as well

      3.0
      Jan 20, 2026
      Janitor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice coworkers , managers and shift flexibility is nice.

      Cons

      The hourly wage is low and there are no benefits.

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