Sales - Anonymous employee Wabtec Employee Review

Lack of a coherent business operating system; the enterprise needs to adapt an operational excellence mentality and culture. Several key personnel lack consistent and meaningful contact with customers thus the organization is too inwardly focused and does not have a clear picture of what the customer values and why they value it. Consequently, leadership makes mission critical decisions based on the internal environment and their biases instead of basing them on a sober reading of the market, customers, competitive landscape and a realistic assessment of the company's capabilities.