Love it or hate it - Support Worker Weave Employee Review

I do feel like pay should be a bit more, or there should be more eligibility for bonuses. The lower levels work extremely hard and support is the face of every issue that the upper levels like sales and onboarding create. The amount of effort and follow up doesn’t always happen during a shift. I often found myself researching issues on my lunch or trying to start earlier to get things resolved but the also don’t allow overtime which sucks. The main woman over support constantly tells us to be open and honest with them so they can improve but any suggestions are taken as a personal attack and we are met with being told to be grateful. It’s contradictory and feels like a trap. Like they’re trying to sort out who to let go. With all the outsourcing happening it feels like they’re really not valuing our effort and think we deserve to be just cheap labor. Feels like they’re eventually just going to swap us all out. Further more proves they also do not know their clientele trust me when I say that no American receptionist and office manager wants to call someone in another country and ask them questions about American products and services. Office staff hates doing it for insurance and so doing it for a software is an even bigger red flag. I think for night or email support it’s fine but not during American business hours. Outsourcing also hurts the American economy which isn’t really people loving of them. It maybe even feels like weave isn’t doing as well and so they’re consolidating different aspects and relying on outside assistance to improve their outcome which sucks because it’s their own downfall. They’re putting their potential in the wrong places and working backwards. Or they’re just lying to lower levels about their plans