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      WebTPA

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      Engaged Employer

      WebTPA reviews

      A shell of its former self - Member Experience Specialist WebTPA Employee Review

      1.0
      Mar 11, 2023
      Member experience specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy job. Got promoted early.

      Cons

      The culture that once was is dead. Morale has taken a giant blow. Seems with the company’s growth all they care about now it’s the numbers and no longer the staff. They will stretch the staff out as thin as they can to hit their metric goals for their clients. No exceptions. Very unhappy environment. Lots and lots of turnover of key positions. Claims examiners, MES, CSRs, management, and more all leaving because of the new “stats first” mentality of the company. If you think your voice will be heard then think again here. If I wanna clock in take nonstop calls and clock out for the day then that’s the new expectation. Don’t expect growth, don’t expect change, it’s all about the corporate dollar now. New position offers are never what they seem either. This company is heading in the wrong direction very fast but will tell you everything is great. Don’t believe management.

      avatar
      WebTPA Response
      3y
      We see that you are no longer employed with the company and are sorry to hear this was your impression during your time with us. We believe our culture is still alive and it takes all of us working together. We care about our people and have also shared many times if you have questions or concerns to please reach out to your Manager, HR or a member of the Leadership team so we can better assist you. We will continue to host feedback sessions with our current employees to learn about areas where we are doing well and where we can make improvements. We wish you all the best in your future endeavors.

      Explore other reviews about WebTPA

      5.0
      May 15, 2026
      Claims examiner
      Recommend
      CEO approval
      Business Outlook

      Pros

      Not stressful, aid in doing my job well, no micromanaging

      Cons

      Could pay a little more

      5.0
      Apr 14, 2026
      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work-Life Balance - WebTPA understands that employees have lives outside of work, Employees are provided with a paid flexible wellbeing day & volunteer day each year. Career Advancement Opportunities - there are numerous avenues for career advancement through internal promotions or cross-departmental transitions. Regular performance reviews and feedback sessions ensure that employees are aware of growth potential and skills they need to develop. WebTPA leadership communicates goals of the company effectively with a large focus on transparency for new business needs. Consistent communication provides employees with a sense of belonging which helps drive everyone toward success! Great office space!! Each office was designed with employee comfort in mind. Office are well-equipped & provides an atmosphere for collaboration. Plus - everyone loves the free drinks & snacks!

      Cons

      As WebTPA grows there is a need to attract talent that aligns with our client's needs & be a good cultural fit. This has been a bit of a struggle; competitive pay seems to be a large factor especially since most positions are in office.

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