WebTPA Reviews

Pros

I've been with Web for nearly 13 years, and I continue to be impressed by how well they handle growth in a rapidly changing healthcare environment. They "walk the walk" with respect to employee engagement and satisfaction. When they say "happy employees make happy clients," they actually mean it. Employees are supported and empowered to do whatever it takes to help members truly manage their benefits and understand their claims. Accountability is promoted throughout the organization, as is recognition for good results, creating a culture where you can feel good about the work that you do and really feel like you're making a difference.

Cons

Growing fast, bringing on clients with very unique needs, but I'm hopeful they'll continue to manage the growth effectively!

Pros

Strong positive culture. Senior Leadership has an open-door policy. Good benefits.

Cons

Lack of growth, but still a great place to work.

Pros

I didn't know much about WebTPA before I started. But it truly has become my home. I have never met a more caring Leadership Team and a supportive Family of employees to work with. I feel I can grow in this company for many years to come. I enjoy working with my boss and my team. The acquisition with GuideWell is enabling us to grow as an organization even more.

Cons

I miss seeing every one in the office and hope more people will come back- I enjoy working with everyone and feel we collaborate better together in person. Work Life balance is good though and the company flexes based on your needs when you are in office.

Pros

Executives are open with communication to all levels of staff. Benefits are good. Work/life balance is great.

Cons

Bureaucracy working with parent company.

Pros

This company is growing (which comes with growing pains) but with the right perspective, it's clear the company is getting better and better at serving it's customers and appreciating employees. Leadership is very available and will listen to the concerns of any employee, and seems to not only appreciate the feedback, but take action, when possible.

Cons

There are some members of management that do not seem to embrace Web's open, friendly and supportive culture.

Pros

If you are looking for opportunity, professional growth, mentorship and a fun family environment, WebTPA is the place for you! Beautiful offices, work life balance, open door policy, monthly operational updates & consistent leadership communication are some of the perks.

Cons

We’re growing which is a pro but comes with growing pains that can lead to frustration. Leadership does a great job identifying areas that need additional staff or process improvement.

Pros

WebTPA has a very strong family-oriented culture with great senior leadership. I believe my manager (and other managers) actually care about the well-being of their employees - you are not just a number at WebTPA. The compensation package is at least as good or better compared to the market in similar industry (even in these times of high inflation). There is a true open door policy here - you can talk to any of the leadership team and voice your opinion directly; they actually listen and take action. Most people who work here are great people who really want to do better today than they did yesterday. Most who work here really want you to succeed. There is also a very high opportunity for growth within WebTPA - individuals can move from entry-level to management level positions within a reasonable timeframe - no one has a ceiling if they truly want to grow! The work-life balance at WebTPA is great and definitely family-first mindset. I’ve grown tremendously since I have been here and I am proud to call WebTPA home.

Cons

There are times where the owner of specific initiatives/problems isn’t truly known or was never specified by senior leadership (probably an issue in most companies). A huge amount of the historical knowledge lies within a handful of individuals - this creates some bottlenecks at times for solving some problems.

Pros

Easy job. Got promoted early.

Cons

The culture that once was is dead. Morale has taken a giant blow. Seems with the company’s growth all they care about now it’s the numbers and no longer the staff. They will stretch the staff out as thin as they can to hit their metric goals for their clients. No exceptions. Very unhappy environment. Lots and lots of turnover of key positions. Claims examiners, MES, CSRs, management, and more all leaving because of the new “stats first” mentality of the company. If you think your voice will be heard then think again here. If I wanna clock in take nonstop calls and clock out for the day then that’s the new expectation. Don’t expect growth, don’t expect change, it’s all about the corporate dollar now. New position offers are never what they seem either. This company is heading in the wrong direction very fast but will tell you everything is great. Don’t believe management.

Pros

Claims administration can be challenging and complex, especially with larger clients that are looking to do something very unique for their employee benefits plans. I really feel like we have a supportive team environment at Web and it not only helps me get things done in my job but also makes me feel appreciated.

Cons

Similar to other companies and industries, there are definitely seasons where there is an uptick in overall workload.

Pros

I was on a mission to find more than just a job to provide for my kids. Here at WebTPA, I have not only built a career but I can proudly say this is my forever home. Management is supportive and take initiative to partner up and take on challenging tasks head on and not leave you in the dark.

Cons

I feel that training could be better than just worksheets and videos.