Good employer - Mortgage Loan Officer WesBanco Employee Review

Great Benefits and amazing customer service

The soft ranges need to be adjusted between markets

Benefit and PTO and the hours

Working for WesBanco was once a positive and rewarding experience, but under the current management structure, morale has significantly declined. There is a clear disconnect between leadership and the day-to-day realities of how the system operates and how work actually gets done. Decisions are being made by individuals who do not appear to fully understand workflow, staffing limitations, or operational demands. There is also a concerning double standard in expectations. Management is permitted extended lunches outside the office, while frontline employees are required to remain on site sometimes without a proper lunch break because we are running on a skeleton crew. Employees are expected to continuously cover operations without adequate relief, which is both unsustainable and unfair. The burden consistently falls on the same employees who show up every day, keep the office functioning, and meet customer needs despite staffing shortages. These employees deserve leadership support, fair treatment, and adequate coverage—not burnout. If WesBanco wants to retain dedicated staff and maintain performance standards, leadership must address staffing gaps, enforce consistent expectations across all levels, and demonstrate accountability. Without meaningful change, morale and retention will continue to suffer.