Pros
The workforce management solution they offer has merit and can be considered one of the best in the market. I was appreciative to have employment during the early stages of covid with many of my peers put on furlough.
Cons
A company that has pivoted to being experts in employee experience should consider first looking at their own culture. From toxic leaders to dysfunctional teams that fight amongst themselves, my experience was lack of synergy and trust amongst immediate and broader team members. One smaller regional team lost approximately twelve people in one year - which speaks volumes. My poor employee experience included: • Toxic leaders lacking leadership qualities that inspire confidence or trust within their team. • Some long-term employees were challenging to work with. Because of their long tenure, they were arrogant towards newer team members and adverse to new ideas and change. • Poor onboarding with a lack of documented workplace processes and procedures. • Poor sales strategy from leadership. • Projects took too long as there were too many meetings/opinions/thoughts and not enough action or resources to deliver. • Lack of empowerment to do your job or feel you're contributing due to micro-management. • Work/life balance is non-existence – because many teams are under-resourced, it’s expected to work long hours to compensate.
