I would not recommend WorkSmart - Manager WorkSmart Employee Review

1.0
Aug 3, 2018
Recommend
CEO approval
Business Outlook

Pros

WorkSmart has a PTO Rollover and/or Cash Out policy

Cons

Low pay for the business type, size, and location. Overly confusing bonus plan. HR was an afterthought and still is. Promotions come more often from favoritism and re-orgs than from growth, training, skill, aptitude, and mentoring. Box-checking policies and potential award winning survey responses seem more important than organic growth, testing, research, IP creation, and the joy that is naturally derived from such. Senior staff are not trained to manage people or teams, nor do they bring that experience from previous employment, nor do they desire to do it. Most staff are not trained to, nor are they provided the time to, work well within the small-business framework the company has doubled down on following. (Ask for the book.) You get the feeling they wish to will into existence some corporate "culture", and "culture" is often an excuse in hiring and re-org decisions. Worksmart has not learned from these wise words... 'What if we train them and they leave? -- But what if we don't train them and they stay?' Resignations trigger immediate review of whether a legal penalty can be imposed. Most of the negative reaction to employment at WorkSmart, a very small portion of which is included here, lies squarely on the shoulders of the COO/President. The fact that the COO/President is the only person who answers these reviews just smells.

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WorkSmart Response
7y
Thank you for your candor and taking the time to provide feedback. During your 10+ years here at WorkSmart, we grew from 20 or so folks to nearly 70 - while there were certainly plenty of things we could have done better along the way, we also got lots of things right. We continue to grow and improve and hope that we're better now than when you left, in no small part thanks to feedback from you and the rest of the team. I hope that you're doing well both personally and professionally, and and very thankful for the time you spent at WorkSmart. Clay

Explore other reviews about WorkSmart

5.0
May 21, 2025
Recommend
CEO approval
Business Outlook

Pros

Lots to learn Good people Free snacks

Cons

Always some emergency is happening

1
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WorkSmart Response
4mo
Thank you for taking the time to leave this review. We are glad you view this as a good place to grow. One of our focus areas is a supportive culture of continuous learning. It is certainly our belief that innovation comes from team members that are provided opportunities to learn and develop. We know that part of being an MSP is dealing with the unexpected and while we try to continually look for ways to mitigate interruptions and emergencies sometimes, they are just the reality of our business. Thank you for your time at WorkSmart.
3.0
Dec 24, 2025
Recommend
CEO approval
Business Outlook

Pros

Frequent Swag. Extra benefits from healthcare like the EAP and free virtual physical therapy. The people are pretty awesome. Great work life balance. No one is forced to work extra hours.

Cons

Restructuring every year sometimes 2-3 times a year. They've done a few layoffs of 'unnecessary positions' only to rehire for that same position within 6 months. There are some groups of cliques that will bully you if you don't agree with things.

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WorkSmart Response
4mo
Thank you for taking the time to leave this review. We understand that there has been significant change in the last few years as we align the business to the services and skills that our clients and future clients are looking for in the market. We appreciate your insights on what you experienced and wish you the best in your future endeavors.
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