Pros
Better than being on benefits - just about.
Cons
No job security. Recent changes saw mass redundancies by turning the role of the customer service advisor into one of "account manager," which is basically a sales role with an element of customer service. The company used pseudo-scientific psychometric testing (we had to pick some words from a list on a page and these supposedly revealed the inner workings of our minds) which produced a graph to show our suitability, or lack thereof, for the new role. This was just a tool, a pretext, to facilitate a total change in the company culture, to weed out the people they wanted to get rid of and cherry-pick those they wanted to keep. XLN used to have some lovely people working there. That was what made me take the job. Unfortunately the management got rid of just about everyone who was decent, and replaced them with aggressive, sales-driven stuffed shirts. Luckily all of us who left have found something new, something better and are best advised to remember the XLN of old. The CEO is an arrogant individual who is not trustworthy. He stood up at a meeting in a big London hotel and said: "We are not making people redundant," when he planned all the redundancies. The customers are horrible, aggressive and argumentative.