You find a lot of family member and friends throughout, but particularly in management-level (and upwards) positions. This might have worked fine for a small family company, but that can also mean that (a) not everyone is qualified or skilled to do the work that needs to be done and (b) that you have to be "friends" with the right people in order to advance. There are a lot of people who want to create great services and products, but they are usually not in a position to make it happen.