Worst Professional Exprience of My Life - Account Executive gWorks Employee Review

1.0
Feb 6, 2024
Recommend
CEO approval
Business Outlook

Pros

Simple product value proposition (in theory; product is actually full of bugs and customer satisfaction is extraordinarily low due to this). Simple tech stack to use day to day. Transparent commission plan.

Cons

Product is full of bugs and does not work properly. Customers are angry and complain daily. AEs are tasked with dealing with this. Poor leadership team - CEO is a former military member and runs the sales team like a bootcamp, micromanaging every step of the process and every second of a day that sellers work. Calculates time spent within company systems to determine how much quanitifiable work each individual has done daily - This number better be 8 hours per day, or else. Sellers are shown on a dashboard to each other weekly, with each member being shamed one-by-one on an organized dashboard that is intended to shame employees. Average tenure of a seller on the sales team is 3-4 months. 2 new sales managers have already come and left. Will be surprised if this company is able to fool any sellers into coming here. Worst professional experience of my life. Focusing on the path forward. It's only up from here.

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gWorks Response
2y
Thank you for sharing your experiences and perspectives on Glassdoor. Each piece of feedback we receive offers us invaluable insights, guiding us toward creating a better workplace for our team and improving the service we provide to our clients. At the heart of our organization is a leadership team that brings a wealth of diverse experiences, including a disciplined and principled approach. We draw upon these varied backgrounds to foster an environment of leadership, teamwork, and excellence. It's important to note that military veterans and their experiences represent a protected class, recognized for the unique perspectives and capabilities they contribute to the workforce. We take this designation seriously and consider including veterans in our team a privilege. We seek an inclusive environment that values and supports the unique contributions of all our employees. We strive for excellence by expecting full-time engagement that ensures our team's productivity and alignment with our goals. This is not about monitoring every minute but about promoting intelligent and efficient work to deliver the best outcomes for our clients. To uphold ethical business practices and accurate reporting, we've introduced robust tools and systems that reinforce integrity and transparency. This approach is foundational to our success, empowering our team to contribute meaningfully towards our shared objectives of excellence. Additionally, we implement standards of accountability and responsibility to help our team achieve and surpass their goals, providing the processes and support necessary to thrive. It's not micromanagement but a commitment to clear expectations and constructive feedback, providing a framework for everyone to excel. We aim to empower our sales team through these accountability standards, equipping them with the processes and support necessary to achieve greatness. We're proud of our product and our team's dedication, which is reflected in our 99% client satisfaction rate and industry-leading client retention. Our product's market demand is a testament to our team's hard work and commitment to excellence. We're committed to learning from every piece of feedback from our current and former employees. Our commitment to making gWorks an exceptional place to work is unwavering. We're grateful for your feedback and wish you the best in your future endeavors.

Explore other reviews about gWorks

5.0
Jan 3, 2025
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CEO approval
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Pros

Good company to work for

Cons

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1.0
Feb 12, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You will become extremely adaptable. You’ll learn how to manage difficult customer conversations.

Cons

If you enjoy chaos, shifting leadership, and learning through trial by fire with zero training, this might be the place for you. In my first five months, I had four different managers. That level of turnover alone should tell you something about internal stability. Consistency in leadership was nonexistent, and priorities changed weekly depending on who was in charge at the moment. Training was virtually nonexistent. New hires were expected to perform at full capacity without clear documentation, structured onboarding, or defined processes. There were no formal change logs or tracking systems for product updates, which led to engineers unknowingly breaking existing functionality — and then everyone scrambling to figure out what changed and why. The product itself was consistently over-promised and under-delivered. Customers were sold functionality that either wasn’t fully built or wasn’t ready for rollout. As a frontline employee, you’re left absorbing frustration from clients about issues you have no power to fix. It becomes a cycle of apologizing for a system that simply doesn’t function the way it was represented. Since the acquisition, advancement opportunities appear heavily skewed toward individuals brought in from the purchasing company, while long-standing and local employees have faced layoffs. The message feels clear: legacy employees are expendable. Office culture reflected instability — multiple rounds of layoffs, constant restructuring, and little transparency. Morale was low, turnover was high, and trust in leadership eroded quickly.

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