Pros
The team members you will work with across departments are truly phenomenal including the CS and CX staff.
Cons
1. To start remote employees, see a significantly more stagnant growth path, the company in itself does not believe in remote work. Hopefully after the pandemic this shifts but I find this unlikely. 2. Language speakers are heavily overworked and underpaid. The CS/CX team know that there is a massive pay disparity which leadership chooses to ignore. 3. You will NOT be allowed to negotiate a salary after you get started and the promotion metrics are unclear and massively inconsistent. Then add to that the fact that benefits are basically industry standard there is no major differentiator to why you have little to no work life balance. 4. This also plays hand in hand with HRs disconnect in both what is happening within CS/CX but also their constant process towards hiring over qualified employees who need to be better compensated. 5. Follow up work life balance does not exist; this is the only department which is not only told when to eat lunch in their day but also asked to work holidays. The effort made to provide a more balance work environment is minimal and often a select few people are inundated with unfavorable shifts instead of evenly distributing them across the team. 6. The company is significantly performative in their support of minority groups, with a lot of it being cute boxes sent on “Cinco de mayo” or a logo change for pride month. 7. Above all leadership is extremely disconnected from the entry and midlevel staff and they often set up processes without true knowledge of how this will impact their team both professionally and mentally ( burn out is a very real thing at this job).