Frontpoint Reviews | Glassdoor

Frontpoint Reviews

Updated August 17, 2018
254 reviews

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3.1
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Frontpoint Co-Founder and CEO Chris Villar
Chris Villar
182 Ratings

254 Employee Reviews

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Pros
  • "Great hangout spaces, loads of free food, cool culture, and lots of opportunities for happy hours" (in 20 reviews)

  • "It has an amazing laid back culture/dress code with lots of neat company events" (in 16 reviews)

Cons
  • "No job security, I hope you have tough skin because that place will break you down" (in 11 reviews)

  • "Your hours suck due to a schedule lottery causing no work/life balance" (in 9 reviews)

More Pros and Cons

  1. "The best company I have ever worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vienna, VA
    Current Employee - Anonymous Employee in Vienna, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Frontpoint full-time

    Pros

    culture
    work-life balance
    management
    opportunity for growth
    co-workers
    office building
    compensation

    Cons

    as far as cons, none so far

    Advice to Management

    Working at Frontpoint has been one of the greatest experiences ever. The training that I got was extraordinary, my managers made sure I had all the information that I need to be successful at my job. The managers never micromanage you, but they make sure that they are there to guide you when you need it. The culture here is amazing. We have team events and gatherings every other week where you get a chance to take a break from work and also network with other people at the company. Frontpoint is like a big family, a good place to make friends! It is a big and reputable company so it gives you a huge jump-start to your career. Definitely recommend working for Frontpoint.


  2. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate in Vienna, VA
    Current Employee - Corporate in Vienna, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Frontpoint full-time (Less than a year)

    Pros

    -Progressive environment
    -Coworkers and management are always supportive
    -Casual dress attire (jeans, t-shirts, sweatshirts, etc.)

    Cons

    -Constant change may be difficult for some people

    Advice to Management

    Continue to think of different things that you can do for all of your employees to make them want to stay longer

  3. Helpful (1)

    "Awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Product Support Specialist in Vienna, VA
    Current Employee - Associate Product Support Specialist in Vienna, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Frontpoint (Less than a year)

    Pros

    Awesome break room with pool tables and xbox

    Cons

    You might have to work the later shift for the first couple months


  4. Helpful (1)

    "Training is the worst."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Product Support Specialist in Vienna, VA
    Former Employee - Associate Product Support Specialist in Vienna, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Frontpoint full-time (Less than a year)

    Pros

    -Has a nice commons area

    -People are cool but kinda click-ish

    -Good breaks

    -Very close to Spring Hill Metro Station

    Cons

    -The training is the worst I have ever had at any job I have ever had, period.

    -Be prepared for 5 weeks of rushing through things you are barely going to remember (they have stuff online to go through but that's beside the point).

    -Trainers don't work very well with others and come off as standoff-ish but nice.

    -The commute if you take DC metro is the worst

    -The grading system is TERRIBLE! The stuff you do during class is just so you can get a good schedule but the major tests (which there are 3) that you take with other trainers over the phone so you can actually keep the job. If you fail those they let you go but the in-class stuff doesn't matter too much, to be honest.

    -Not very organized.

    Advice to Management

    Doesn't feel fair to not let prospective employees know at the beginning about the grading system and the rigorous training they are going through. Some people quit their jobs over this not knowing what is in store for them. Early communication is key so people can tamper their expectations.


  5. Helpful (1)

    "Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontpoint full-time

    Pros

    Co-workers
    Training team
    Gift cards for sales- before they started taxes it out of the commission

    Cons

    Management
    Hours
    Quota changing everything few months
    Not getting payed
    People getting fired for being sick with a doctors note


  6. Helpful (1)

    "Life at Frontpoint"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Operations in Vienna, VA
    Former Employee - IT Operations in Vienna, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Frontpoint full-time (More than 3 years)

    Pros

    Great place to work. Team collaboration, fun, enjoyable atmosphere. I worked as a manager in the Technology department. Everything from the top down was great. Lots of opportunity to learn and develop.

    Cons

    Work/life balance can be a little overwhelming. Change should be communicated a little better


  7. Helpful (1)

    "Great place to work full time"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great management
    And opportunities to aucced

    Cons

    None to add to this list

  8. Helpful (1)

    "Fun Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Support in Vienna, VA
    Current Employee - Product Support in Vienna, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Frontpoint full-time (Less than a year)

    Pros

    -People here are friendly and helpful when you are trying to learn new things
    -Good training program
    -Core values week has lots of events and food
    -Casual dress attire
    -Video games in the breakrooms
    -Good pay and benefits

    Cons

    -customer calls can be tough based on the call
    - not a standard 9-5 job


  9. Helpful (1)

    "False Transparency"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Tysons, VA
    Former Employee - Sales Consultant in Tysons, VA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Frontpoint full-time (More than a year)

    Pros

    Incentivised pay, on top of salary

    Cons

    Untrustworrhy new management who sets false Hope's and dreams in order to get employees to cooperate.


  10. Helpful (1)

    "Fast Growing Business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Frontpoint full-time

    Pros

    This is a great place to work if you want to be a part of a growing company. Culturally, it's very startup like with lots of little events and get togethers. The company is consumer focused with security and automation products. The work is meaningful, because at our core we are protecting families which is awesome. My department runs lean but i don't mind because it creates opportunities to put your stamp on things. They also do a pretty good job of keeping everyone up to date with townhalls and conferences periodically as well.

    Cons

    Would be nice if there was more cohesion overall. Also, some executives are more approachable than others and its just luck of the draw which one is your dept head.


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