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Frontpoint Reviews

Updated Jul 9, 2021

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Found 355 of over 356 reviews

2.9
48%
Recommend to a Friend
55%
Approve of CEO
Frontpoint CEO Syed Zaidi  (no image)
Syed Zaidi
39 Ratings
Pros
  • "Great work environment where you're rewarded for performing well and able to select your ideal schedule based on your overall performance(in 20 reviews)

  • "Great hangout spaces, loads of free food, cool culture, and lots of opportunities for happy hours(in 20 reviews)

  • Cons
  • "Work life balance is really hard(in 15 reviews)

  • "Frontpoint has a very high turnover now(in 15 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Frontpoint and is not affected by filters.

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    1. 5.0
      Current Employee, more than 1 year

      Good Job

      Jul 5, 2021 - Sales Representative in Vienna, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Really good pay with company

      Cons

      No complaints from me here

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    2. 3.0
      Former Employee, more than 3 years

      Great benefits and pay but unbearable work

      Jun 22, 2021 - Product Support Specialist in Tysons Corner, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great staff, health, life, dental & vision insurance offered, 401K match and the management is fantastic generally.

      Cons

      Call and work volume is horrendous, there is so much work that is needed to be done and for several of the years ive been working there, there were hundreds of inbound calls holding almost everyday, hundreds of tickets to do on top of the personal emails to answer to and all while this is going on they expect you to uphold metrics and penalize you with a horrible attendance policy which eats away at your limited PTO hours for every second you may be late to clock into work and back from lunch. On top of this its almost impossible to grow in the company unless you overwork yourself for several years due to the metrics changing almost every year and the sheer amount of calls holding. I worked here for several years and did more work then several of my peers but due to how quickly they handled their calls with barely any effort they were rewarded for how quickly they did everything and provided mediocre support while the people that take their time and make sure the customer is properly assisted are penalized for not being quick enough.

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      1 person found this review helpful
    3. 4.0
      Former Employee, more than 1 year

      Good Times / Great Pay

      Apr 10, 2021 - Sales Executive in Tysons Corner, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Progressive young startup company with a great training program. Amazing co-workers and direct management, lots of friends and fun times in and out of the office. Pay can be great. Over $150k for top salesman when I was there was a very realistic goal. Break room had food, drinks, pool, Xbox’s and ps5s. Very nice building and office area as well.

      Cons

      Top level executives seemed a little out of touch with the culture they created. Some policies in place were a little ridiculous. For example they had a rule set in stone if you were late by even one minute three times you would be automatically terminated regardless of sales numbers. You could be the top sales rep on the floor and be terminated with no wiggle room for being 60 seconds late to getting into the que three times. Startup company’s are great places to work but what comes with it are some policies that don’t make much sense. They could have worked on these for the better by now I’m not sure.

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    4. 3.0
      Former Employee, less than 1 year

      Great place to start

      Jul 9, 2021 - Security Consultant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      40k base Great benefits Fun Co-workers Happy hours and team building events

      Cons

      Shady upper management No job security Rich get richer

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    5. 5.0
      Current Employee, less than 1 year

      I haven't worked for a better company in the 8 years of my professional experience.

      Jun 9, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Collaborative teams, growth from being given the opportunity to learn new skills, feeling supported, heard, and respected, the list goes on. Great Company Culture and work that is meaningful!

      Cons

      Fast paced environment but I thrive on that and find ways to manage my time for the best work life balance.

      1 person found this review helpful
    6. 3.0
      Former Employee, more than 1 year

      No family like a Frontpoint family... and I mean it

      Jun 1, 2021 - Product Support Specialist in Vienna, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      More than likely have a great team of co-workers

      Cons

      If you are a parent or you are married, you will have very little work/life balance. Only the best get 8-5, M-F shifts and that was back when I was working. I've heard they may have started to work on weekends now as well.

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    7. 5.0
      Former Employee, more than 1 year

      Awesome

      Jun 9, 2021 - Technical Support Specialist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      This was a wonderful experience and I will miss it. The pay is good, the shifts are good, managers and supervisors are super helpful and understanding, great training

      Cons

      They now retention trained us and we don't get an increase in pay

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    8. 5.0
      Current Employee

      Great company

      May 13, 2021 - Sales Associate in Orem, UT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I have loved working here every minute. The compensation is great and the leads are quality. It is a very cushy job. Management truly cares about the agents.

      Cons

      I have 0 complaints. If you work hard, you will do well.

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    9. 2.0
      Former Employee

      Ok

      Jun 24, 2021 - Associate Product Support Specialist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Health insurance is really good

      Cons

      Everything else needs major improvement

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    10. 3.0
      Current Employee, less than 1 year

      Product

      Apr 30, 2021 - Product Support Specialist in Sterling, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fast paced environment for sure

      Cons

      Long hours and poor work life balance

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    Viewing 1 - 10 of 355 Reviews

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