Frontpoint Reviews | Glassdoor

Find your next job here

Frontpoint Reviews

Updated February 24, 2018
237 reviews

Filter

Filter

Full-timePart-time

3.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Frontpoint Co-Founder and CEO Chris Villar
Chris Villar
170 Ratings

237 Employee Reviews

Sort: PopularRatingDate

Pros
  • There's a lot of little perks like pot lucks, happy hours, hikes, and events (in 18 reviews)

  • It has an amazing laid back culture/dress code with lots of neat company events (in 16 reviews)

Cons
  • No job security, I hope you have tough skin because that place will break you down (in 11 reviews)

  • Your hours suck due to a schedule lottery causing no work/life balance (in 9 reviews)

More Pros and Cons

  1. Helpful (1)

    "Good Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Vienna, VA
    Former Employee - Sales in Vienna, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Frontpoint full-time (More than a year)

    Pros

    I worked in sales for over a year before moving onto a different field. If you enjoy sales, the position here was pretty good. You start in a training group that lasts a few weeks, then you are given leads that you are expected to close. If you grind the commissions are good for b2c sales, and i liked the people and environment.

    Cons

    Hours and shifts include evenings and weekends


  2. "Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant
    Former Employee - Sales Consultant
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Frontpoint full-time (More than a year)

    Pros

    Commission Payout with good possibility of big check monthly.

    Every month is different

    Cons

    Management Switch made company tank. Harder to sell without #1 rating. Super high turnover and lots of layoffs in big waves. STAY AWAY

    Advice to Management

    Stop firing every Consultant that doesn't want to accept your tyrannical way of management

  3. Helpful (1)

    "Opportunity Abounds"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Frontpoint full-time (More than a year)

    Pros

    Smart, motivated people. Great working environment, competitive pay and benefits for most corporate roles. For the most part, you will like people you work with and if you're willing to challenge yourself, there's always something new to take on. The growth of the company creates opportunity for anyone willing to jump in and roll up their sleeves.

    Cons

    Constant change. If you've come from a government contracting environment where the smallest decisions are belabored for months, this environment will probably make you feel uncomfortable. While the company has grown quickly over the past few years, they're not growing quite at the same pace now, despite having a pretty awesome product and truly stellar customer service.

    Advice to Management

    invest in marketing, it will pay dividends.


  4. Helpful (1)

    "sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Tysons Corner, VA
    Former Employee - Sales in Tysons Corner, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Frontpoint full-time (More than 3 years)

    Pros

    Flexible schedule and good pay. I enjoyed the department I worked in. Great location for metro commuters

    Cons

    Too many changes too fast. They fire people for the most minor reason because they are cutting back on head count. They will keep a sales person if their numbers are great. Not loyal to sales management.

    Advice to Management

    Get back to what made Frontpoint a good start up.


  5. "Not a good fit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Frontpoint full-time

    Pros

    Decent salary and decent benefits.

    Cons

    Work schedule changed from month to month. Made long term planning quite challenging. Controlling environment.


  6. Helpful (1)

    "Great Company and Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Specialist in Vienna, VA
    Current Employee - Account Specialist in Vienna, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Frontpoint full-time (More than a year)

    Pros

    - Fast growing company with potential for growth IF you are driven and have a strong work ethic.
    -Great people to work with.
    - Corporate executives including the CEO make it a point to remain visable and accessible. They stroll the departments on a regular basis and engage in discussions with reps at all levels. Sometimes they even deliver treats to your desk.
    - Frontpoint cares about development and coaching. Despite what I've read in some reviews, Frontpoint give numerous opportunities if you are not performing at the required level. I would guess that more than 90% of the people that are let go on the Support side is because of attendance issues.
    - If you have high EQ, the job is VERY easy. You have to genuinely care about people, and if you don't you will not have much success.
    - They do not want pushy people. They encourage you to do what is best for the customer, and that philosophy translates to more saves and in turn higher commissions.
    - Laid back environment filled with gamers, techies, amd all around good people.
    - Expectations for performance are realistic. If you try and care, you will be fine.
    - Free Happy Hours, free occasional Food Trucks, catered meals, flat screen Tv's with PS4 and Xbox, pool table, and a cafe on the 1st floor of the building with great breakfast and lunch options. (Try the Boss Burger, you're welcome!) Also a free gym with showers in the building. Plenty of parking available.

    Cons

    - Types of calls are repetitive. Explaining contractual terms, negotiating rates, and rebuilding value.
    - Current opportunities for advancement may be limited due to the size of the company. You can have only so many managers/executives at any 1 time.
    - Location in Tyson's Corner. You can choose to take the Metro since there is a Metro stop, but for someone like me who does not like public transportation traffic can be a nightmare.

    Advice to Management

    - Please don't lose sight of how the company achieved its success and keep doing what you are doing. Continue striving to do what's right for the customers and employees and the sky is the limit!


  7. Helpful (1)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales
    Current Employee - Sales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Frontpoint full-time

    Pros

    Money is good for residential sales and good benefits. And you do not cold call

    Cons

    Sales is a stressful field. If you miss quotas the company will let you go

  8. Helpful (1)

    "Exciting place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vienna, VA
    Current Employee - Anonymous Employee in Vienna, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Frontpoint full-time

    Pros

    Frontpoint is fairly unique in the DC area. It is a b2c company that is advancing in the security and home automation vertical. This place is pushing a shift in the industry, as our approach to many things is different than competitors. I would describe FP as very much a sales oriented organization, with heavy goals in regards to customer acquisition. Every department is focused on either adding customers or enhancing the customer service model. The founders announced that they want to achieve aggressive 4x growth over the next few years, so you have to be prepared here for things to move quickly and big expectations. That goal is a stretch, but I do feel that they are investing in the right areas to at least make it possible and not outlandish. If you join this place you have to come focused and prepared to work, but it's an enjoyable culture as well (similar to tech startups). I think the best part of working at a company like this, is that if you take the initiative there are opportunities to try out ideas and shape the path we move towards.

    Cons

    You have to adapt here with changes, and constantly be open to new ideas. Some people that come here aren't comfortable with that type of environment. The leadership here does events to give the company updates every so often, but it would be helpful if they were more accessible day in and day out. There should also be opportunities for employees to have equity in the business.

    Advice to Management

    A lot of things being done are overall positive, but there is still room for improvement. Make sure the employees have more opportunities to interact with leaders on a daily basis, and recognize that things like equity would drive more commitment from your people, and increase retention


  9. Helpful (1)

    "Love Frontpoint"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Specialist in Vienna, VA
    Current Employee - Customer Support Specialist in Vienna, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Frontpoint full-time (More than a year)

    Pros

    Frontpoint actually cares about its customers and whats right for them
    Fun team members to work with
    Laid back culture with events, competitions, food
    Interesting products
    Good pay/benefits

    Cons

    Need more open communication and access to other departments to stay in the loop
    Limited scheduling options

    Advice to Management

    Remove some barriers internally, and don't lose sight of the people


  10. Helpful (1)

    "Just find something else"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Frontpoint full-time (More than a year)

    Pros

    Generously compensated, Fun place to work.

    Cons

    No job security. Horrible turn over rate. Management changes too frequently

    Advice to Management

    Keep your job


Showing 237 of 237 reviews
Reset Filters