Frontpoint Reviews | Glassdoor

Frontpoint Reviews

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Found 256 reviews

2.5
StarStarStarStarStar
Rating TrendsRating Trends
39%
Recommend to a Friend
63%
Approve of CEO
Frontpoint CEO Chris Villar
Chris Villar
175 Ratings
Pros
  • "There's a lot of little perks like pot lucks, happy hours, hikes, and events(in 19 reviews)

  • "Frontpoint has an awesome company culture, great work-life balance, and all the tools and resources needed for you to be successful(in 9 reviews)

Cons
  • "No job security, I hope you have tough skin because that place will break you down(in 11 reviews)

  • "Your hours suck due to a schedule lottery causing no work/life balance(in 9 reviews)

More Pros and Cons
  1. Helpful (2)

    "Growth Opportunity"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Frontpoint full-time

    Pros

    I joined Frontpoint earlier this year, and I'm happy with my decision to come here. My department has been steadily growing and is developing a well-rounded team. Everyone here has been easy to get along with, and offers support when asked. We are working on some heavy goals next year, and I like being a part of that strategy. Things seem to move fast, and you don't get stunted by an overkill of red tape.

    Cons

    None that i have encountered yet

    Advice to Management

    Implementing onboarding that gives you more exposure to the bigger business when starting would be helpful. More visibility from the executives would also help with alignment. Also, extra incentives or bonuses would be welcomed by everyone

  2. "QA"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software QA Engineer 

    I worked at Frontpoint full-time for more than 2 years

    Pros

    Friendly staff,great working culture,Qualified staff,flexible environment

    Cons

    bonuses are not as expected

  3. "Pros and Cons"

    StarStarStarStarStar
      Current Employee - Anonymous Employee 

      I have been working at Frontpoint full-time

      Pros

      -Great atmosphere and benefits -Good Compensation

      Cons

      -Large amount of turnover rate

    • "Great Pay Inconistent Compnay"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Senior Security Consultant in Vienna, VA
      Recommends
      Neutral Outlook
      Disapproves of CEO

      I have been working at Frontpoint full-time for more than 4 years

      Pros

      You can make a lot of money. Some people make well over $10K/month.

      Cons

      The culture is not what it used to be. Too much change makes reps unhappy.

    • Helpful (6)

      "The company is going down"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Frontpoint full-time

      Pros

      There used to be good employee activities such as hikes, happy hours etc however it is no longer the case since the company is in a financial crisis

      Cons

      The company laid off 40+ employees all of a sudden a few months ago, and the current employees were told that no one is getting their annual bonuses. The CPO will be talking to someone a few feet from you and all of a sudden start mumbling so you cant hear what they re saying and keep going for another 10 minutes. Thats is a very common thing. It really makes you think how transparent they are with their employees....

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      Advice to Management

      Be honest to your employees. Build Trust.

    • Helpful (5)

      "This company is not moving in the right direction."

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Security Consultant 
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Frontpoint full-time for more than 2 years

      Pros

      They do offer a base salary which is good for a sales position. Nice work environment with plenty of ways to unwind.

      Cons

      They do not have a plan for company growth. The problem is at the top but the consequences are felt by everyone else. They are constantly changing the call structure and pay plans. They have massive hiring events and then start trimming people off. Like most sales positions, you must get along with management to have an opportunity to succeed but with this company it is different.

      Advice to Management

      Decide whether you want to remain a company or not. There is no plan for making the company bigger.

    • Helpful (4)

      "Do you research and do not join a dying company"

      StarStarStarStarStar
        Current Employee - Anonymous Employee 
        Doesn't Recommend
        Negative Outlook
        No opinion of CEO

        I have been working at Frontpoint full-time

        Pros

        I can't even think of 5 positive words

        Cons

        -There was a recent mass company lay off due to "lack of sales". They laid off about 40+ corporate employees with no warning or notice what so ever. The people who were left are now over worked and underpaid. There are rumors going around that they are going to sell, which will be the smartest thing that they can do. -This isn't the first layoffs down if you scroll far enough through glassdoor you can see the reviews...

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        Advice to Management

        It is only a matter of time that this ship sinks. My advice is to get out while you can, and sell off the company in bits and pieces. It is going to be at a loss. But , you already lost the respect of its former and current employees.

      • Helpful (4)

        "Nose dive and a lawsuit waiting to happen"

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Associate Product Specialist 
        Doesn't Recommend
        Negative Outlook
        Approves of CEO

        I worked at Frontpoint full-time for more than 6 years

        Pros

        The people there can be pretty nice, specifically your fellow product specialists and the employees the next level up. We'll get into Supervisors and Senior Management later. The PTO also isn't bad, once you've been there a while. They do make an honest attempt to rectify mistakes, though they rarely have the foresight or understanding to effectively do this. An effort is clearly made though.

        Cons

        Where to begin. As a lot of other reviews have stated, it is hard to believe some of the positive reviews on here. They're either extremely vague or from "anonymous employees." Management: -The supervisors on the support floor are barely qualified to do their jobs. They are supposed to be taking over training, but several of them wouldn't be able to effectively do your job anymore. -The senior managers for the Customer...

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        Advice to Management

        Get new management.

      • Helpful (5)

        "Not Worth Risking Your Mental Well Health"

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Associate Product Support Specialist in Vienna, VA
        Doesn't Recommend
        Negative Outlook
        Disapproves of CEO

        I worked at Frontpoint full-time for more than 2 years

        Pros

        The people you will work with here are just as stressed out as you are and from that mutual stress you form a bond and create great friendships. There are SOME managers and supervisors who will go out of their way to help you and make sure that the stress of the job does not get you down too much and they will stick their necks out for you to make sure that you don't get fired for one of the company's MANY fireable...

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        Cons

        You are effectively a grunt placed on the frontlines to absorb the abuse thrown by customers angry over problematic security system. The company sells you this dream during orientation of what a great place it will be to work at but they fail to fully detail the amount of mental and emotional bewilderment that you will endure during your time here, which hopefully is brief before you find a job that actually cares about...

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        Advice to Management

        Pay better attention to the mental and emotional state of your employees and treat the Support team with the same level of respect and care that you give your precious Sales team.

      • Helpful (4)

        "Company Layoffs"

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Anonymous Employee in Vienna, VA
        Doesn't Recommend
        Negative Outlook
        No opinion of CEO

        I have been working at Frontpoint full-time for more than 2 years

        Pros

        some good coworkers casual dress code

        Cons

        Frontpoint is on the downturn. Their sales took a nosedive in 2018, which lead them to laying off over 30+ people across the company last month (IT got hit the hardest). Due to poor sales, they announced at a company meeting that they would not be paying anyone their bonus this year. At this point, most people assume it's just a matter of time before they sell the company. They are not able to compete with the bigger...

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      Found 256 reviews