Frontpoint Reviews

Updated May 27, 2020

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2.3
22%
Recommend to a Friend
37%
Approve of CEO
Frontpoint CEO Syed Zaidi  (no image)
Syed Zaidi
21 Ratings
Pros
  • "Great hangout spaces, loads of free food, cool culture, and lots of opportunities for happy hours(in 20 reviews)

  • "Great work environment where you're rewarded for performing well and able to select your ideal schedule based on your overall performance(in 17 reviews)

Cons
More Pros and Cons
  1. "Frontpoint is a great place to be at!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lehi, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Frontpoint full-time for less than a year

    Pros

    Frontpoint is a great company to work for. Management has been great. They deeply care for each person as individuals and not just as employees. Benefits are great! Leads are great! Anyone with decent sales ability should be able to make six figures. This company has been in business for over 13 yrs listed as the 3 and at times the 4th largest home security company covering all of the US and Canada as well.

    Cons

    This company downsized last year. They are currently growing at a slow pace to benefit both the employees and company.

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  2. Helpful (4)

    "No longer good"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Support Specialist in Vienna, VA
    Doesn't Recommend
    Negative Outlook

    I worked at Frontpoint full-time for more than 3 years

    Pros

    Frontpoint was great when I first started. They really took care of employees, hired from within and made you feel part of a family.

    Cons

    Frontpoint at some point started to be more concerned with profit. They stopped caring about employees, fired long tenured people, no longer promoted from within and only did outside hires. Frontpoint has a very high turnover now. The last department I was in was one of the longest tenured teams. Most people had been there for minimum 2yrs. Within one year our team lost 15 employees who quit. Everyone saw the writing on the walls and left. It's just not a good place to work. If you don't mind following a script and working in a call center you'll do fine here. But I dont recommend it to anyone.

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  3. Helpful (1)

    "Good start..."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Frontpoint full-time

    Pros

    It was a great start and when it was great is was great

    Cons

    Slid into bad quickly, very sad

  4. Helpful (1)

    "I have never worked at a job that takes care of you like Frontpoint does"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Product Support Specialist in Vienna, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Frontpoint full-time for more than a year

    Pros

    I finally found a job that I am okay giving it my all because of how great they treat me. I have only been working with this company for 1 year and I already have been able to accomplish working from home, getting raises and bonuses. I feel like they actually care and every supervisor I have had, have done nothing but drop everything every time no matter how busy they were and listen to each and every of my concerns and address them with care and professionalism. I can honestly say I am super happy with my job and it's because of them that I push harder to reach my goals and work harder for them because they deserve it. They genuinely take care of you as employees and that's hard to find nowadays. I worked at GEICO and never have I been treated this way and GEICO is an even bigger company than Frontpoint. Would never change it!

    Cons

    I don't have any cons to list, they are truly that great to me

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  5. "Great experience"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Representative 

    I worked at Frontpoint full-time for more than a year

    Pros

    Great management and great office space

    Cons

    the turnover rate was insane

  6. Helpful (9)

    "Absolut Shameless and Classless Shell of Itself"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Security Consultant 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontpoint full-time for more than 5 years

    Pros

    It was so incredibly fun being there when it was going well. The camaraderie you had with your co-workers. The company providing meaningful and worthwhile rewards and recognition for doing the job well. The random acts of kindness of them just bringing food in just for the heck of it to remind you they care. The events, the Winter Bash. The training was the best training experience I ever had with people who truly cared about the culture and getting you off to the best start possible. Yes, the job was demanding and they went a little overboard with micromanagement, but you were compensated well if you performed well and you weren't cheating the system.

    Cons

    They ran this place into the ground and it is a complete shame. They capped off their fall from grace by laying off the entire Virginia staff during or slight before a National State of Emergency. What a shameful and cruel act to do at this particular time. I am lucky to have gotten out before this happened but I just want to say I used to be so proud and honored working here only to now see you treat your employees like pieces of garbage that can be tossed away. While I am still happy for the experience and meeting people that led me to find my career, I am embarrassed to have worked for this company now and hope potential customers and employees see through their lies.

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  7. Helpful (6)

    "Awful company"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Supervisor in Vienna, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Frontpoint full-time for more than 3 years

    Pros

    Decent benefits, casual dress code, nice office building.

    Cons

    - Unhealthy work/life balance. - Company is in constant state of panic: there is no solid strategic planning, no roadmap, no method to the madness. The executive team only knows how to take a reactive approach which has resulted in multiple rounds of lay-offs, high turnover and frequent dumpster fires. - High anxiety environment: there is backstabbing, drama and cliquish favoritism in all layers of the organization. - No value or respect for employees: Feedback and complaints from the engagement survey are generally met with a big sigh and a “suck it up, buttercup” by Talent and Care leadership. - Low morale: Leadership changed in 2016 and 2017 and almost instantly the company saw a drop in engagement scores and an increase in turnover. Anything that made the job worthwhile (career pathing, coaching, teambuilding, frequent performance reviews, corporate events, etc.) was taken away. The old leadership team used to be approachable and visible. The current executive think that hiding on the 7th floor will increase morale.

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  8. COVID-19
    Helpful (8)

    "Terrible Company"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Negative Outlook
    Disapproves of CEO

    I worked at Frontpoint

    Pros

    Nice building, a nice gym.

    Cons

    The only company who will close the Virginia office, move his business to Utah and fire all his employees leaving many families without a paycheck and no medical insurance while our country is dealing with the coronavirus. Frontpoint shame on you!!

  9. Helpful (1)

    "No Growth"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Product Support Specialist in Vienna, VA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Frontpoint full-time for less than a year

    Pros

    Easy job, good entry training

    Cons

    No good feedback system and no fast growth

  10. "Great Company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Support Manager 
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Frontpoint full-time for more than 3 years

    Pros

    Great teams and camaraderie. Learn a lot. Make true friends

    Cons

    Not enough pay Work life balance is really hard growth slowed down

Found 314 reviews