Frontpoint Reviews | Glassdoor

Frontpoint Reviews

Updated May 17, 2018
244 reviews

Filter

Filter

Full-timePart-time

3.1
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Frontpoint Co-Founder and CEO Chris Villar
Chris Villar
174 Ratings

244 Employee Reviews

Sort: PopularRatingDate

Pros
  • Great hangout spaces, loads of free food, cool culture, and lots of opportunities for happy hours (in 20 reviews)

  • It has an amazing laid back culture/dress code with lots of neat company events (in 16 reviews)

Cons
  • No job security, I hope you have tough skin because that place will break you down (in 11 reviews)

  • Your hours suck due to a schedule lottery causing no work/life balance (in 9 reviews)

More Pros and Cons

  1. Helpful (1)

    "Amazing place to work at!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Frontpoint full-time

    Pros

    The company culture is great! Everyone is super helpful. Happy hours, free meals and a lot of other fun events going on most of the time.

    Cons

    No cons at all so far


  2. Helpful (1)

    "Fast Growing Business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Frontpoint full-time

    Pros

    This is a great place to work if you want to be a part of a growing company. Culturally, it's very startup like with lots of little events and get togethers. The company is consumer focused with security and automation products. The work is meaningful, because at our core we are protecting families which is awesome. My department runs lean but i don't mind because it creates opportunities to put your stamp on things. They also do a pretty good job of keeping everyone up to date with townhalls and conferences periodically as well.

    Cons

    Would be nice if there was more cohesion overall. Also, some executives are more approachable than others and its just luck of the draw which one is your dept head.

  3. Helpful (1)

    "Awesome Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Support in Vienna, VA
    Current Employee - Product Support in Vienna, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Frontpoint full-time

    Pros

    Customer Care starts with training courses that teaches you about the product and how to fix issues. Training was extensive but there are issues that come up that you can't really prepare for, however you get help from your manager with those. The job requires logic and being able to take things step by step, because troubleshooting for customers isn't always a simple workflow. If you are techie like me, you'll enjoy that aspect and getting to use more than just people skills. When you aren't taking calls, the breakroom has pool/foosball tables and video games. There's time each day for the breakroom, but you have to be able to manage your time. The company does a staff event about once or twice a month (parties or food days). You can dress casual, and Frontpoint gives out tshirts that you can wear to work. The job comes with good benefits and a pretty solid hourly

    Cons

    You have to hit metrics to be considered in good standing. The hours are mornings and evenings including Saturday and Sunday. Your two days off probably won't be back to back for a while.


  4. Helpful (2)

    "Waste of time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Vienna, VA
    Former Employee - Customer Service in Vienna, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontpoint full-time (Less than a year)

    Pros

    Great working environment great people. Great pay with additional bonus and they allow you to bring friends along for some extra cash.

    Cons

    Trash management I was called in for interview were to scared of my ability to move up and take over their jobs. Decided to let go due to differences.

    Advice to Management

    Do be scared someone can do your job better than you


  5. Helpful (2)

    "Agile Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technology in Vienna, VA
    Current Employee - Technology in Vienna, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Frontpoint full-time

    Pros

    Overall I've had a good experience here . There have been numerous changes since i came on board, many for the better but a few questionable ones as well. You need to be a driven person that is flexible to change to keep up here. The business is only 10 years old and is growing, so priorities and road-maps can flip depending on the market.The company makes many decisions based on what is going to keep them ahead of competitors, and how they can optimize process/efficiency. The upside is there are opportunities to take on new projects and carve out paths here, without being overly bureaucratic. There's also a good mix of SME's to learn from here to develop your skills.

    Cons

    Lots of changes- if you aren't okay with that then this environment won't be to your liking. Due to the fact that things can transition quickly, you don't always know where responsibilities sit in the org which at times can be confusing. You also have a bit of a divided world between the call center and corporate employees

    Advice to Management

    Be conscious of the fact that growth and change can have a lot of ripple effects. The rewards and internal recognition's are nice, but it would also be ideal to see development opportunities offered outside of work (tuition reimbursement, certifications). Other than that, keep up what's working well and take feedback as we give it.


  6. "OKay"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Frontpoint full-time (More than a year)

    Pros

    Decent pay for entry level position

    Cons

    - some staff might be considered "sleezy" salespeople


  7. "Security Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at Frontpoint full-time (More than a year)

    Pros

    Awesome break room.
    Casual dress atmosphere.
    Company happy hours.
    Free food.
    Always opportunities to make extra money with sales challenges.
    Close to the metro and a ton of food options.
    Coworkers are competitive and push you to go hard.

    Cons

    Job stability
    High attrition rate
    Schedule based on performance.
    Sometimes have to work long hours to hit a minimum goal.
    Not much support when you are on the verge of losing your job due to not hitting quota.
    Managers are cliquey

    Advice to Management

    Work with employees that are struggling, don't forget about them.
    be present, be active, be encouraging.
    Do more team building.
    Share best practices from reps that are constantly excelling.

  8. Helpful (2)

    "Growing company with lots of opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst in Vienna, VA
    Current Employee - Financial Analyst in Vienna, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Frontpoint full-time (More than a year)

    Pros

    You get to see the impact of your work on the business.
    Opportunity to work with senior management.
    Lots of ad hoc and project based work to solve real business problems.
    Growing company.
    Your work is recognized and rewarded.
    Challenging the status quo is encouraged.

    Cons

    Benefits have improved but are still below average.
    High turnover.

    Advice to Management

    Improve benefits to lower turnover.


  9. Helpful (2)

    "Treat their employees like garbage."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations in Vienna, VA
    Former Employee - Operations in Vienna, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontpoint full-time (More than a year)

    Pros

    Teaches the basics of working in an office environment. They pay just enough to live just over the poverty line. You might find someone enjoying themselves if you look real carefully.

    Cons

    Worst management ever. They have no trust in their employees, and constantly micro-manage.

    Their CRM and technologies are terrible; Every day something was broken. Half the job was fighting the bugs. They are cheap and won't pay for developers or good technology.

    Worst vacation policy ever - only 10 days of paid vacation a year.

    No flexibility or work from home options.

    The company is clearly IPO'ing. Every day they took away another perk. Employees hate the company. Morale was so bad it became a toxic work environment.

    Worst pay of any company in the area. Even important positions like strategy are paid terribly.

    They always talk about their "start-up" work environment. My new company has that, Frontpoint takes no feedback - instead throwing it back in your face.

    They look down on ambition. This is not a meritocracy.

    Advice to Management

    Hire a management consultant to get real leaders here. The company claims to value their employees. They only care about the bottom line.

    Frontpoint Response

    Apr 19, 2018 – Talent Community Manager

    We appreciate the feedback on the experience this employee had but would also like to provide a different perspective on some of the points raised and clarify factual inaccuracies with other points... More


  10. Helpful (1)

    "Good Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Vienna, VA
    Former Employee - Sales in Vienna, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Frontpoint full-time (More than a year)

    Pros

    I worked in sales for over a year before moving onto a different field. If you enjoy sales, the position here was pretty good. You start in a training group that lasts a few weeks, then you are given leads that you are expected to close. If you grind the commissions are good for b2c sales, and i liked the people and environment.

    Cons

    Hours and shifts include evenings and weekends


Showing 244 of 244 reviews
Reset Filters