Globalstar Reviews | Glassdoor

Globalstar Reviews

Updated June 22, 2017
34 reviews

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Full-time Part-time

2.8
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Globalstar Chairman & CEO James (Jay) Monroe III
James (Jay) Monroe III
14 Ratings

34 Employee Reviews

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  1. "FANTASTIC - I love coming to work here everyday!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director, Facilities Management in Covington, LA
    Current Employee - Director, Facilities Management in Covington, LA
    Recommends
    Approves of CEO

    I have been working at Globalstar full-time (More than 5 years)

    Pros

    Super good culture. Great communication from the executive team - Jay Monroe is a caring, confident, fun executive. The Wellness Program here ROCKS! The team here makes it a great place to work

    Cons

    The office is crowded - a good thing since it means we are growing!

    Advice to Management

    Keep up the good work. :)


  2. "Nepotism, despotism, hedonism collide with extraordinary potential"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior CPA in San Ramon, CA
    Former Employee - Senior CPA in San Ramon, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Globalstar full-time (More than 8 years)

    Pros

    There are some in engineering, network opps...

    Job seekers should find decent opportunities in the marketing dept. Product Development should offer the most promise & excitement for professionals, yet it operates at less than its full potential. The Sales Dept. seems to chronically struggle with their roles & responsibilities.

    Cons

    Global Star is a textbook case of missed opportunities. In fairness to Global Star, it was definitely short changed when a design flaw in its satellites not only wreaked havoc on its worldwide business, but almost finished the company off for good.

    Advice to Management

    Management has been bold & brave and kudos for their leap of faith and for putting their money where their mouth is. However, on the sales & marketing side, they have to do a better job at executing on the fundamentals. Usually a business plan is centered around identifying your core customer base, then developing a plan to market, message, promote & price the service accordingly. Were not sure if Globalstar Sales got the message. With the right changes in management, the company could soar.


  3. Helpful (1)

    "If you want be frustrated and put down, work here!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Covington, LA
    Former Employee - Customer Service Representative in Covington, LA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Globalstar full-time (More than a year)

    Pros

    Team mates are nice and like to help.
    Casual dress.
    All the cofee you want.
    Ok pay to start.

    Cons

    No raise!
    Told you not a good employee even thogh customers are happy with you and ask to talk to you when they call back.
    Must take breaks and lunch right when told. If 1 second late then you are red and get bad points.
    They don't care about employees. Even though we are who talk to the customers.

    Advice to Management

    Treat employees right! Don't be stupid with giving a raise. $0.41/hour raise after 1 year is insulting. And year only means January 1 to December 31. If you are start in march then you do not get a raise the next march. You dont get a raise until the December 31 after your first year. So you get $0.41/hour raise after. 15 months, not 12 month! Stupid!!


  4. Helpful (1)

    "Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Covington, LA
    Former Employee - Anonymous Employee in Covington, LA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Globalstar full-time (More than a year)

    Pros

    SPOT product lines, proven and time tested great products. Some of the staff are a joy to interact with.

    Cons

    Management is very poor and does not communicate effectively. When attempts are made to communicate, the calls go unanswered or not returned. Up line managers seem very insecure in their roles as though they are covering their own behinds regularly and hold back the information that is needed for their teams to be successful.

    Advice to Management

    Listen to the employees and the folks who are the true face of the company and interact daily with the subscribers. Realize having a strong team under you makes you shine even more, there is no I in team, support your direct reports and successs will be even greater.


  5. "Web Programmer"

    Star Star Star Star Star
    Current Employee - Web Programmer in Bradford, KY
    Current Employee - Web Programmer in Bradford, KY

    I have been working at Globalstar (More than 8 years)

    Pros

    this is a good company

    Cons

    nothing to say about bad


  6. "flexible, fast paced, challenging environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Covington, LA
    Former Employee - Customer Care Representative in Covington, LA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Globalstar full-time

    Pros

    Flexible, Learning opportunities. Paycheck was very descent for this type of job.

    Cons

    Like every call centers dealing with the overstress can be challenging.

    Advice to Management

    None.


  7. "definitely lost its edge both in the market, and with its people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technical Product Manager in Covington, LA
    Current Employee - Senior Technical Product Manager in Covington, LA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Globalstar full-time (More than 3 years)

    Pros

    If you are a narcissist, and you are in the inner circle, enjoy.

    Cons

    Not enough room to list. Biggest problem is our lack of management.

    Advice to Management

    Manage the company mission, not your personal agendas.


  8. Helpful (1)

    "very Poor Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Covington, LA
    Former Employee - Customer Service Representative in Covington, LA
    Doesn't Recommend
    Negative Outlook

    I worked at Globalstar full-time (More than 3 years)

    Pros

    Good atmosphere and nice people to work with.

    Cons

    very poor Management.
    greadyness
    unpaid lunch time.
    unrespectful and cheating management, that will make up everything to fire workers the first week they start working, and when the work drop they will fire you without any regret.
    this is not a place with a Career Opportunities
    very work/life balance: sometimes you finish work at midnight and work the next day at 7am
    schedule keep changing every time and have to work night shifts.

    a good place for animals not for humans

    Advice to Management

    give more importance to workers, give them more chances to learn and to imporve instead of firing people for stupid and ugly reason,
    train the manager or replace them


  9. "Unpaid breaks and lunch"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Covington, LA
    Current Employee - Customer Service Representative in Covington, LA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Working at global star is fun. There are a lot of fun people there.

    Cons

    The problem is that the upper management is not the best and there is no effort to improve that.

    Recently we were told that we will no longer get paid for the break and that we will have to work full 8 hours, “9 with our unpaid lunches and beaks”. While the current labor practice is that the employees get a paid break, Globalstar made the move to take off this from us and keep us 30 minute extra every day.
    This decision upset a lot of customer care rep. some already looking for a new job.
    Furthermore, %90 of the reps live in south shore and spend 2hours a day going and coming back from work. This make us very unhappy and tired, and all these impact the quality of work and customer experience.

    Advice to Management

    give us our time back. we are tired of long hours of work.


  10. "Enjoyed it"

    Star Star Star Star Star
    • Career Opportunities
    Former Employee - Senior Engineer in San Jose, CA
    Former Employee - Senior Engineer in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Challenging environment.. But in an industry in decline in the valley, telco. But learned a lot of new skills that were transferable...

    Cons

    Limited growth potential in SJ.. Most of development is outsourced.. So very limited in where I can go... Offices are not inviting...


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