GuideSpark Reviews | Glassdoor

GuideSpark Reviews

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Found 119 reviews

3.4
StarStarStarStarStar
Rating TrendsRating Trends
67%
Recommend to a Friend
72%
Approve of CEO
GuideSpark CEO Keith Kitani
Keith Kitani
98 Ratings
Pros
  • "Workforce full of hardworking, great people who put their best foot forward every day(in 13 reviews)

  • "Besides the amount of opportunity GuideSpark provides as an organization, I have never been part of such a great culture(in 9 reviews)

Cons
  • "work / life balance is promoted but work is piled on so that it's hard to maintain the balance(in 8 reviews)

  • "Related to this is the Open Enrollment season which is tougher on the content team(in 8 reviews)

More Pros and Cons
  1. Featured Review

    "Something special - Strong culture, great personal growth opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at GuideSpark full-time for more than 4 years

    Pros

    As I reflect back on my time at GuideSpark, I can honestly say it is a special place. It has most definitely gone through its ups and downs... but every change of direction is backed by passion, intelligence, and an overall respect for the employees. If you are looking for a place to have impact, to grow personally and professionally, look at GuideSpark. The Executive Staff from Keith down is a group of strong individuals...

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    Cons

    GuideSpark is defining a market. Any company doing that is going to have ups and downs. HR Tech is still 'new' in the tech space and what GuideSpark offers is a change in the way HR leaders think and communicate. If you don't like change, if it makes you unsteady, then GuideSpark might not be right for you. I personally think the change gives people the opportunity to advance and take on bigger challenges, but that is...

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    Advice to Management

    Identify fatigued employees and help them to find a different path at GuideSpark. Continue to be transparent with changes, and continue to get to closer to market rate on salaries.

    GuideSpark2018-10-09
  2. Helpful (1)

    "After 5 years, I feel satisfied"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Motion Designer in Redwood City, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at GuideSpark full-time for more than 6 years

    Pros

    The people, the people, the people. They made the culture and the experience totally worth it for me. Over the 5 years, I met so many people and friends i'm happy to say! And to leave a few of those great relationships behind really is tough. Happy to also say that I think my former department has it figured out now with SVP Charles Lee. I really felt moved by his direction and leadership AND more importantly how...

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    Cons

    The job insecurities (feelings) that would surface over the years - I mean it's a business at the end of the day, but damn these lay-offs, and how much it sucks to see good people leave. 2016 was the toughest, and there was a lot of disarray with confusion among leadership it felt - the low point of my 5 years there, by far.

    Advice to Management

    Hang on to Charles, he's got it figured out and he's executing.

    GuideSpark2019-04-08
  3. Helpful (1)

    "Moving forward with renewed confidence..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Redwood City, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at GuideSpark full-time for more than 2 years

    Pros

    Guidespark really is becoming an authority in a quickly emerging market. It is growing an employee-centric work culture and these two factors combined signal what would could be a very bright future for the company. Having been a member of the Studios team both as a manager and as an individual contributor I’m excited about the direction and strategy the Studios Leadership Team has laid out and is executing upon. It...

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    Cons

    Defining a market means constant change and constant readjustments. Decisions made in the past continue to haunt the company moving forward and recallibrating has proven difficult. Being in this environment takes exceptional patience and flexibility. I wasn’t particularly great at that but if it is something you feel is a personal strength there is great opportunity for people with that type of talent.

    Advice to Management

    I saw several different visions for the Creative team in my time at Guidespark. Studios is in its strongest position yet. Give it the support it needs and the creative space it deserves and you’ll reap the rewards.

    GuideSpark2019-03-30

    GuideSpark Response

    April 8, 2019SVP Customer Experience, Head of Studios

    We appreciate your candid perspective on the company, both the pros (where we’re from and where we’re going) as well as the cons (the requisite patience and flexibility). We do believe the type of change we’re experiencing is due to the force of an emerging (and powerful) market, ...

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  4. Helpful (7)

    "Circling the drain (redux)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Redwood City, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at GuideSpark full-time for more than 4 years

    Pros

    A decent paycheck and nice coworkers.

    Cons

    So yesterday, the company went through the fifth round of layoffs since I've been here (less than 4 years). Good people who had done great work for the company were unceremoniously let go. Meanwhile, new revenue is startlingly flat and the product is frankly, sub-par and unimpressive. Existing customers are running for the hills (they lost a significant chunk of business last year). And at 11 years-old, this is no longer...

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    Advice to Management

    A combination of hubris and mismanagement has led to you running this company right into the ground. I have been watching your moves very closely, and I have learnt a lot. A lot about what NOT to do. Integrity and honesty matter in leadership, and you have none.

    GuideSpark2019-04-05

    GuideSpark Response

    April 8, 2019SVP, People

    We appreciate you sharing your feedback and the opportunity to provide some clarification. We did undergo a reorganization to open new roles and are sensitive about the impact to our employees. Our company has intentionally gone through a challenging but assertive transformation ...

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  5. "Overachieving In a Growing Marketplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Producer in Redwood City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at GuideSpark full-time for more than a year

    Pros

    During my time at GuideSpark the paramount pros were the people, culture, and product. As a producer finding a place where you feel at home, at ease, understood, and appreciated is rare in my previous industry and in high tech. The Humans of GuideSpark are it's greatest resource and inspiration. They are a kaleidoscope of personalities, proficiencies, and backgrounds; always innovative and ready to help a fellow team...

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    Cons

    As an overachiever in any pursuit, albeit business or personal, when running too fast and agile things get missed. Opportunities and objectives can get lost in the shifting sands of tech. As a startup 2.0 I think sometimes talent and vision get lost. Resources and budget allocation get misplaced hedging bets. Any company will have it’s ups and down so if change and challenge aren’t in your wheelhouse GuideSpark won’t...

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    Advice to Management

    Move the GTM strategy to focus on selling a product not an ever-changing service model that depletes human and capital resources. Evolve content and production of the platform offering clients new engaging ways to excite, inform, and drive communication in a multitude of business verticals.

    GuideSpark2018-12-18
  6. Helpful (12)

    "Former employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Content Specialist in Redwood City, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at GuideSpark full-time for more than 4 years

    Pros

    Location of HQ, some smart, committed and hardworking coworkers.

    Cons

    CEO is very fickle and turns on his exec staff, result is that he cycles through leaders a lot which leaves those teams in chaos. Your department might be in favor one minute and then the next minute your department is having to cut budget/headcount. Salary and lack of 401k match - we’re too old to play the “startup” card on this one. It’s just dismal, no excuse.

    Advice to Management

    It might be time to replace the founding CEO. Every company goes through this. It’s time for a leader that can execute on the vision for the long haul, before it’s too late. I heard Keith say once “it’s ours to lose” - it has never been more true!

    GuideSpark2018-12-06
  7. Helpful (1)

    "An Expanding Market"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Redwood City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GuideSpark full-time for more than 4 years

    Pros

    GuideSpark has undergone a major shift in its product offering - evolving from a video production house with software support to a full hybrid offering an increasingly more robust SaaS plus Video and Infographic Content. The team is committed to shaping a new market. There's a great sense of teamwork as everyone looks out for each other into new territory. It's the most positive "we can do it" place I've worked. I'd...

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    Cons

    Pay is not market aligned - it's low. The lack of competitive pay has resulted in the turnover loss of high value individual contributors (not management). Missing clear avenues for job growth and promotions. The company does not adjust pay based on inflation - merit increases only. Company lacks a 401(k) match.

    Advice to Management

    Market align pay - it's too low. Without market aligned pay, GuideSpark employees will continue to look at it as stepping stone to Google, Apple, and other major players - rather than being the team that takes it to the next stage of evolution. Properly award high performers with better pay and opportunities outside of "Spark of the Quarter". Introduce a 401(k) match.

    GuideSpark2018-12-03
  8. Helpful (3)

    "Constant change the norm"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Disapproves of CEO

    I worked at GuideSpark full-time

    Pros

    Cool platform but few understand how to use to its full potential.

    Cons

    Ambitious goals but little clarity about how to turn aspirations into reality. Significant talent turnover and recent leadership changes also hindering progress.

    GuideSpark2018-12-03
  9. "Love the people and environment!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at GuideSpark part-time

    Pros

    Great people and the Leadership team is very supportive and easily accessible.

    Cons

    Organization and structural changes, so nothing seemed nailed down for very long. You have to be able to roll with the punches as the company continues to grow exponentially.

    GuideSpark2018-11-19
  10. Helpful (3)

    "Good people, but disorganized company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at GuideSpark full-time for more than a year

    Pros

    - Some really smart and hardworking people there, and it's great if you're working with the good ones. - Nice view from the office - Good work life balance outside of busy season. - If you're eager for experience, you can always find new things to do.

    Cons

    The pay is really low and there isn't much opportunity for promotion. It's gotten pretty political in certain departments. Alignment isn't really a priority, so you're never sure if what you're working on is aligned with company goals or not. Layoffs are common, so you never feel stable in your job.

    Advice to Management

    If you believe in your product you should use it, and use it effectively.

    GuideSpark2018-09-13
Found 119 reviews