HC-One Reviews | Glassdoor

HC-One Reviews

Updated September 18, 2017
117 reviews

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3.5
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HC-One Executive Chairman Dr. Chai Patel
Dr. Chai Patel
77 Ratings

117 Employee Reviews

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Pros
  • HC-One put the people that live with them first (in 19 reviews)

  • Great company to work for especially other companies I have worked for in the past) (in 8 reviews)

Cons
  • But HC-One has been really innovative and are focusing on the recruitment and retention of nurses (in 13 reviews)

  • senior managers interested only in their bonuses, very weak HR, profit is becoming the only interest of senior management (in 8 reviews)

More Pros and Cons

  1. "Shocking company to work for never again!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Assistant in Wigan, England (UK)
    Former Employee - Customer Care Assistant in Wigan, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HC-One full-time (More than 3 years)

    Pros

    The night staff and the residents are great.

    Cons

    Well what can I say, you come to work and are run ragged from the minute you clock on until the minute you clock off (which most of the time is late due to understaffing!) Clock on machine asks you why you are late if you are unfortunate enough to be 1 minute late, but doesn't ask the same if you clock off late because you have been running around like a headless chicken. When I first started I went full of enthusiasm with a genuine want to care for people and I love the job in itself but the company do not value you at all you are just a number to them. Which is a shame as most of the staff slog their guts out here for minimum wage. The training is majorly computer based there really needs to be more hands on training but this wont happen as you have to come in and clock on if you fall behind on the computer based training you get intimidating letters which in turn leads you to try and complete these on days off with no pay unless you go into Work!! The home managers think and talk to you like something they have just stepped in and you feel intimidated to call up if you are sick, some of the nurses the same, in my 4 years of working here there was 5 managers!!! 3 regular and 2 turnaround, the manager that interviewed me was lovely and couldn't say a bad thing about her but sadly only lasted a short time due to what i can only assume was stress as you could see that she was trying to make the home a nice place to live and work. As for the other 4 they either couldn't be bothered with you or constantly trying to make you feel like you were worthless. I was off with a very serious illness in intensive care towards the end of my employment and when I came home, i had a snotty letter through the post to read about the company's absence reporting policy, and again threatened with disciplinary action, even though I had reported my absence at the earliest opportunity (people don't decide when they are ill believe it or not!!!)going back to the minimum wage you work 12 hour shifts and are paid for 11 so you have an hour unpaid "break" most of the time you are lucky to get as you are run off your feet if you are understaffed, on with an agency carer who is unfamiliar with the place or alone with just a nurse, then there's the paperwork!! It's a wonder environmental agencies haven't been on their backs as the amount of trees they may have to chop down to satisfy the ridiculous amount of paperwork you have to do is shocking, even though suggestions have been put to the home managers to still have all the required information but in a more streamlined system then more time can be spent on what should matter most, THE RESIDENTS. The staff morale is rock bottom where I used to work and will never pick up whilst staff are constantly being made to feel like they are useless instead of being praised for the fantastic job they are doing, lots of great carers and nurses have left as they cannot cope with the workload and stress. If you still want to work for this company make sure you check you wages very carefully every month as they are frequently wrong and therefore you are very underpaid and they don't usually rush in trying to rectify this for you.

    Advice to Management

    Treat your staff with some respect, think more about your residents who are keeping you in business and to make sure that you train your home managers and turnaround managers to speak to the staff appropriately and with a little consideration instead of the very rude abrupt manner in which they currently do.


  2. "Flexy time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Laundry Assistant in Stockport, England (UK)
    Current Employee - Laundry Assistant in Stockport, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at HC-One part-time (More than 5 years)

    Pros

    Working as a team for the residents

    Cons

    I have to get 2 buses to get to the home I work in in summer it's fine winter is a issue as the bus company change the timetable of the second bus I need to get as if I miss that bus I'm waiting an hour for the next one this only happens in winter months and only my weekend shifts I was going in half an hour early so I could leave early but new management told me I could not do this anymore

    Advice to Management

    Please consider flexytime I came in early to go early and only happens in my weekend shift

  3. "Cover ups"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Nursing Assistant in Newcastle upon Tyne, England (UK)
    Former Employee - Nursing Assistant in Newcastle upon Tyne, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HC-One full-time (More than 3 years)

    Pros

    Some good staff work well

    Cons

    very disrespectful staff the residents

    Advice to Management

    Have a look at the good staff you have that will leave you to go somewhere else due to the way people are being treated by management and staff who think they are management i.e. administrator who can not fill in a simple form properly putting on it that the orchard mews is closing down what a disgrace and having to wait 2 months for my p45 incompetent is what comes to mind


  4. "Omg"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Day Care Assistant in Manchester, England (UK)
    Current Employee - Day Care Assistant in Manchester, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at HC-One full-time (More than 5 years)

    Pros

    Some staff
    Residents
    Rota
    Good quality of care
    Good hours

    Cons

    HC-One do not help you gain qualifications everything done on touch which is rubbish some staff think they run the company with their attitude and bullying also no respect for the nurses they do what they want

    Advice to Management

    Sort things out


  5. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Home Manager in Glasgow, Scotland (UK)
    Current Employee - Home Manager in Glasgow, Scotland (UK)
    Recommends
    Positive Outlook

    I have been working at HC-One full-time (More than 10 years)

    Pros

    Feels very much like a team approach, everyone is committed to providing residents with a good standard of care.

    Cons

    I'm looking forward to the new CEO continuing to work with staff to further develop the company and fully embed the ethos of kindness across every home in the company

    Advice to Management

    Continue to listen to and engage with staff and residents on how to develop the homes and business


  6. "Worked in Finance"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at HC-One full-time

    Pros

    Nice colleagues, interesting work, good work-life balance

    Cons

    Limited progression, not very challenging


  7. "carer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Carer in Peterlee, England (UK)
    Current Employee - Carer in Peterlee, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HC-One full-time (Less than a year)

    Pros

    free uniform
     clock in thumb print
    good staff team

    Cons

    I work in a new hc one build in the north east and can honestly say its one of the best homes ive worked in management are great and spend time on the floor not behind closed doors all the time!!! the carers are a great time and support each other as much as we can. the only thing I think is wrong is food for staff if your working 13 hrs I think food should be provided and be able to sit with residents to eat as this is social inculusion but no staff have to pay for food and eat it in the staff room out the way

    Advice to Management

    keep up the good work home is amazing running really well housekeeper staff are top dog and home is very clean

  8. "Working at hc one."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Care Assistant in Grimsby, England (UK)
    Current Employee - Care Assistant in Grimsby, England (UK)
    Doesn't Recommend
    Neutral Outlook

    I have been working at HC-One full-time (More than a year)

    Pros

    Being able to help resident's that need it. And be there when they have knobody.

    Cons

    I love my job but at the moment its really not nice to work there. We are constantly understaffed no support from management. Work long hours made to work like idiots. They think of paperwork more than the care u give for residents.. I suffer with arthritis myself and get no support atall. It's really not nice and things need to change.

    Advice to Management

    Give your employees more support when needed


  9. "Wear armour management stab you in the back!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Registered Nurse in Crewe, England (UK)
    Former Employee - Registered Nurse in Crewe, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HC-One full-time (More than 3 years)

    Pros

    Work colleagues and the residents.

    Cons

    Well where do I begin put it this way I left due to having panic attacks caused by management & upper management. Management don't care about the little people & They certainly don't care about the residents. They're far from kindness & caring as can possibly be. If you're a nurse I highly recommend that you get a job in the NHS or elsewhere, anywhere but here as your pin is at serious risk. Unrealistic timescales for getting care plans done for new residents (less than 24 hours instead of 28 days. Yeah seriously!) Management are constantly threatening to discipline you & report you to the nmc even if you haven't done anything. If another nurse has failed to do something & you were to pick up on it you're the one that's in trouble not them!

    Advice to Management

    STOP THE BULLYING! LISTEN TO CONCERNS WHEN THEY ARE RAISED & ACTUALLY PUNISH THE PERSON IN THE WRONG. SUPPORT YOUR STAFF. PAY THEM FOR THE 12 HOURS. HAVE A PROPER LEARNING PROGRAMME.


  10. "Honest Reviews only Please"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Maintenance in Darlington, North East England, England (UK)
    Current Employee - Maintenance in Darlington, North East England, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at HC-One full-time (More than 3 years)

    Pros

    The only pros are the residents and the home work colleagues

    Cons

    The worst Senior Management I have ever encountered.
    The worst pay structure of any care home company, skill sets and experience count for nothing !!!
    HC-One's main aim is to pocket as much money as possible and spend as little as possible at the expense of Residents and loyal staff.

    Advice to Management

    HR and Senior Management is nothing more than a PR exercise to try and promote a positive outlook.
    Senior Management need to actually spent time in a care home and be honest about staff working conditions.
    Stop the spin and lies.


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