HC-One Reviews | Glassdoor

HC-One Reviews

Updated May 4, 2018
140 reviews

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2.9
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HC-One Executive Chairman Dr. Chai Patel
Dr. Chai Patel
87 Ratings

140 Employee Reviews

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Pros
  • I have been working for HC-One since they took over from Southern Cross (moving swiftly on (in 20 reviews)

  • Great company to work for especially other companies I have worked for in the past) (in 8 reviews)

Cons
  • I've worked at several care homes during my working life and the only one I've ever had issues with payroll is with HC-One (in 15 reviews)

  • Work long hours made to work like idiots (in 10 reviews)

More Pros and Cons

  1. "HC-One"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Darlington, North East England, England (UK)
    Former Employee - Anonymous Employee in Darlington, North East England, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at HC-One full-time (More than a year)

    Pros

    Most of the staff were great to work with

    Cons

    Lack of management and leadership

    Advice to Management

    Listen to staff


  2. "poor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at HC-One part-time

    Pros

    clean buildings
    nice grounds
    meals given on shift
    nothing else

    Cons

    long hours
    poor pay
    no support or appreciation

  3. "A clicky bunch of people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at HC-One full-time (More than 5 years)

    Pros

    Residents, some staff, free lunch

    Cons

    Alot of the staff can be clicky at times for no real reason.
    Understaffed.

    Advice to Management

    Management need to hire a better quality of people this would stop there being a high turnover and stop staffing issues.


  4. "All fur coat and no knickers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Manchester, England (UK)
    Current Employee - Manager in Manchester, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at HC-One full-time (More than 5 years)

    Pros

    The carers try really hard to give person centred care

    Cons

    Minimum wages, autocratic management, lack of IT and reliance on overly bureaucratic paper processes, bullying management out of touch with the realities of caring for increasingly frail and poorly people.

    Advice to Management

    Care staff need more than guidance on the setting up of a tea trolley!
    Value your carers more and pay your frontline staff better than they’d get stacking shelves at Tesco!
    Staffing levels are horrific - sort it out if you want to keep the staff you should be valuing.
    Where is the proper learning when “time off the floor” is like hens teeth. And stop expecting staff to attend development and meetings in their own time.


  5. "Relaxed,enjoyable, excellent team work and great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Carer in Bonnyrigg, Scotland (UK)
    Current Employee - Carer in Bonnyrigg, Scotland (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at HC-One part-time (Less than a year)

    Pros

    I get to do the job i love with an excellent team and get loads of health benefits and other savings

    Cons

    I dont feel like there are any cons except the pay could be a bit more on nightshift de to unsociable hours

    Advice to Management

    Nightshift could be on a bit more wages for working unsociable hours


  6. Helpful (4)

    "stress, misery,tedious and boring"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Carer in Basildon, East of England, England (UK)
    Current Employee - Carer in Basildon, East of England, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at HC-One full-time (More than a year)

    Pros

    no pros in working for this company

    Cons

    detachment from reality, staggering incompetence.

    Advice to Management

    get some proper training in how to organise rota/shifts, ensure the shifts are covered, stop non essential paperwork, which accounts for a good 80% of the paperwork, stop wasting time with endless time consuming non productive " flash meetings", where anyone who loves the sound of their own voice is given a stage to bang on for what seems like hours at a time using the latest buzz word, in this case it's" unacceptable". Stupid thing is what you classify as unacceptable is usually the direct consequence of whatever the diktat you come up with. You would be better served rolling up your sleeves and getting on with some real work for a change. Stop have meals brought down to you on a tray with a silver platter, stop leaving your leftovers for people who all ready have enough to deal with to clear up your mess. You just aint that busy.
    What is really unacceptable is the way in which the residents and staff are treated. You cant provide a healthy service with only 3 carers on a 30 bed unit. the units are not going to be clean with one domestic trying to clean the entire floor, rooms, bathrooms, lounges, staircase, emptying bins, taking curtains down etc in four hours..it's impossible. That's what is unacceptable, so accept that fact and you might just start getting somewhere, you might even get some respect, especially if you can manage to listen to your employees and what is being said , without stupid retorts to people who have been doing the job for years and know a bit more about the problems and the solutions than you do. When you are confronted with a senior carer telling you they have no staff, do not tell them to " just change the rota" and then brush your hands as though you have just sorted out yet another problem. You haven't. if this were possible do you not think the carer wouldn't have thought of that. Stop the endless investigations, you are not the CIA, stop the brow beating of already under-paid, over worked kind hearted people. people who care a great deal more than you ever will, proven by the fact they work for 10 times less money than you do. Stop informing people how over worked you are, how you carry so much responsibility...you dont, the reason you get constant phone calls on your " protected" time is because no one can make a decision without your say so, even down to getting a key cut, or changing a light bulb. Heres a suggestion, get to know even 2-3 of your residents, put your ego away and actually join in with the home you believe you run. remove the incentives for the bonus these Psycho's live for, reveal their true motivations ..they'll soon leave and maybe be replaced with people who do generally care and are not just in it to make money at the expense of everyone around them. Try to understand there is a difference in workloads, sitting on your backside making phone calls or writing endless emails to the person in the next room is not comparable to standing on your feet for 12 hours grafting. The simple truth is caring in one form or another can be and has been done for hundreds of years, and will still be done with or without managerial direction, when you're off the home caries on, the caring and nursing, the cleaning, the kitchen all carry on better without you. What do you think would happen if you and your cronies were in without the staff that really run the place. No one would get fed, watered, cleaned because you lot would all be sat around arguing about who is going to do what. grow up the lot of you.


  7. Helpful (2)

    "Poor skill mix on a daily basid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Carer in Liverpool, England (UK)
    Current Employee - Carer in Liverpool, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at HC-One part-time (More than a year)

    Pros

    Regular money and overtime, but no overtime rate

    Cons

    No overtime rate,lack of regional directors on site

    Advice to Management

    Come and work any 12 hr shift and see what its like not to get a break ,get home on time ,and not even to get paid for missed breaks

  8. Helpful (1)

    "Could be improved on."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at HC-One full-time (More than a year)

    Pros

    Great caring staff. Good catering.

    Cons

    Management have little time for the staff.
    Frequently changing care manager.
    Large turnover of staff.

    Advice to Management

    Take more care of your staff and the 'niceties' of day to day working together.


  9. Helpful (1)

    "Nurse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Nurse in Tranent, Scotland (UK)
    Current Employee - Nurse in Tranent, Scotland (UK)

    I have been working at HC-One full-time (More than 10 years)

    Pros

    The carers are a good team as are the nurses domestics are very good some go out of their way to help other

    Cons

    The manager's has very little skills in keeping her staff some who have been here for years we are losing7 staff for silly reasons if only the manager cared to talk to them and not ignore them please investigate this maybe their is someone out there that cares about our staff

    Advice to Management

    Try keeping your staff


  10. "Care Assistant"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HC-One full-time

    Pros

    Management seem to listen to staff if there is an issue. Free uniform and meals free if working 12 hour shift

    Cons

    Don't seem to encourage/offer staff to do various different training courses apart from the mandatory ones


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