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HC-One Reviews

Updated January 10, 2018
128 reviews

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3.2
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
HC-One Executive Chairman Dr. Chai Patel
Dr. Chai Patel
80 Ratings

128 Employee Reviews

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Pros
  • I have been working for HC-One since they took over from Southern Cross (moving swiftly on (in 20 reviews)

  • Great company to work for especially other companies I have worked for in the past) (in 8 reviews)

Cons
  • But HC-One has been really innovative and are focusing on the recruitment and retention of nurses (in 13 reviews)

  • Work long hours made to work like idiots (in 9 reviews)

More Pros and Cons

  1. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HC-One full-time

    Pros

    Career progression opportunities due to business growth

    Cons

    Not always kept informed of business changes

    Advice to Management

    Communication is key if you want to keep employees engaged with fast-paced change


  2. "Manager"

    StarStarStarStarStar
    Current Employee - Housekeeper in Evesham, England (UK)
    Current Employee - Housekeeper in Evesham, England (UK)
    Doesn't Recommend
    Disapproves of CEO

    I have been working at HC-One full-time (More than 3 years)

    Pros

    Love the home I work in

    Cons

    The manager is a bully makes it his mission to get rid of great staff now he's started on me love my job but he prefers the younger element

    Advice to Management

    Sort your managers especially the males

  3. "carer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Care Assistant in Bristol, England (UK)
    Current Employee - Care Assistant in Bristol, England (UK)
    Neutral Outlook
    No opinion of CEO

    I have been working at HC-One part-time (More than 3 years)

    Pros

    most of the residents are lovely, and work team is good and friendly

    Cons

    we work very hard for very low wages, we are undervalued and always working short staffed, hence exhausted ensuring our residents are well looked after.

    Advice to Management

    pay a better wage so people may apply for caring roles and pay the full 12 hours not just 11 hours. Sometimes we hardly have a break due to call bells especially on nights i know there is a saying that carers do not work for the money; but for the love of our residents/clients etc but we still have to pay the bills etc


  4. "Working for hc1"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cook in Boston, England (UK)
    Current Employee - Cook in Boston, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HC-One part-time (More than 8 years)

    Pros

    Nice people work there who really care

    Cons

    Flexible with working hours try to help staff

    Advice to Management

    Listening


  5. Helpful (2)

    "Lack of training and support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Carer
    Former Employee - Carer
    Doesn't Recommend

    Pros

    Staff on floor I worked with plus housekeeping and kitchen staff were lovely.

    Management were very nice.

    Lovely residents to work for.

    Online training resources were very good and informative.

    Cons

    Unorganised

    Little hands on training given just thrown right in when you are new.

    Not a huge amount of support given for new members.

    Due to lack of hands on training you are left overwhelmed and very stressed.

    Not enough staff to cover the floor.

    Everything is rushed so you don’t feel like you can give the highest standard of care and are always left under pressure.

    No sick pay.

    Some staff just expect you to know everything after a few shifts with no experience and 2 or 3 days training.

    Very little breaks, long hours and not high enough pay for the amount of work you do.

    Advice to Management

    There should be more time going into training new members with no experience instead of only 2 or 3 days hands on shadowing someone then left to get on with it. It leaves the person feeling under pressure, very anxious, very stressed and very overwhelmed. Also some staff need to learn to have patience when new staff start and to provide all around support.


  6. Helpful (4)

    "Nurse in a care home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Nurse in Manchester, England (UK)
    Current Employee - Nurse in Manchester, England (UK)
    Doesn't Recommend
    Neutral Outlook

    I have been working at HC-One full-time (Less than a year)

    Pros

    Regular hours and overtime if wanted

    Cons

    No paid breaks,regularly understaffed and never get breakd

    Advice to Management

    Come and work on the floor,get out of the offices


  7. Helpful (3)

    "Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Career in Stockport, England (UK)
    Current Employee - Career in Stockport, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at HC-One full-time (More than a year)

    Pros

    I can't find nothing good about working where I work.

    Cons

    Bad staff, lack of professionalism. Discrimination and bully is constantly happening under the eyes of management team who does nothing to stop.

    Advice to Management

    Management team should ban bad conduct and have a no tolerance policy for discrimination and bully.

  8. Helpful (4)

    "RGN"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Registered Nurse in Liverpool, England (UK)
    Current Employee - Registered Nurse in Liverpool, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at HC-One full-time (More than 5 years)

    Pros

    Residents and good team of staff

    Cons

    Not enough support. And rate of pay


  9. Helpful (3)

    "Shocking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - HCA in Cardiff, Wales (UK)
    Former Employee - HCA in Cardiff, Wales (UK)
    Doesn't Recommend
    Negative Outlook

    I worked at HC-One part-time (More than 5 years)

    Pros

    I no longer work there!

    Cons

    Bad management
    Bad staff
    Lack of staff

    Advice to Management

    Employ more staff
    Employ staff who Care!


  10. Helpful (2)

    "Very good care company that looks out for both staff and residents."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Day Care Assistant
    Current Employee - Day Care Assistant
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at HC-One full-time (Less than a year)

    Pros

    Colleagues are friendly, supportive and look out for other staff, family members and the residents.

    Residents are well cared for and the top priority of the home and the company.

    Uniform provided by the company at no cost. Personalised badges are hit or miss but very practical nonetheless.

    Clock-in fob also provided and easy to use, no problems provided you don't clock in exactly on the time you enter or leave. Sorting out annual leave through the system is easy and hearing back is much faster than with a request to the manager on paper.

    "Recommend a colleague" forms in the foyer for families, residents, and staff to recommend other staff for outstanding care.

    Cons

    Long hours, with unpaid breaks coupled with lower than average wages. On busy days breaks are staggered at specific times which doesn't work if you're due to go halfway through someone's personal care.

    Staff shortages happen (not entirely HC-One's fault, all places are struggling) and often make workloads more stressful for staff.

    Most of the training is online, which means it all has to be completed at home or on days off and is expected to be finished within a few weeks of starting. Some modules don't load on certain computers and even though the training has been designed to work on tablets and mobiles, it simply doesn't. Staff often don't have time to help when you log on to complete it on your breaks at work.

    Advice to Management

    The online training is good but it would also be nice to have more practice sessions for training, like the moving and handling practicals, where a discussion was encouraged and staff could share experiences.


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