HCSS Reviews | Glassdoor

HCSS Reviews

Updated April 5, 2018
73 reviews

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4.3
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HCSS Founder & CEO Mike Rydin
Mike Rydin
56 Ratings

73 Employee Reviews

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Pros
Cons
  • Add annual profit sharing to that, and this isn't really much of a con (in 5 reviews)

  • When we hire here, it's for the long term, not short term which is why the interview process is so intense (in 4 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Are you ready?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Developer in Sugar Land, TX
    Current Employee - Senior Software Developer in Sugar Land, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HCSS full-time (More than 10 years)

    Pros

    You can do (almost) anything if you prove yourself. It can be difficult at times, I admit. If you want to get a job and ride it out without making waves, this may be not for you.

     If you like being given a chance to do more than take phone calls or program something with no say, then you will like it. It is up to you to do it. There are paths for design, business, technical programming, implementation, sales, marketing. You are not stuck where you got hired if you show affinity in other areas.

    I am not saying that you cannot feel like you are talking to a wall sometimes. However, if you have faith in yourself and can back it up, it will work. You can be heard at the highest levels. No accomplishment should be handed to you. It can be earned from low to high levels though.

    Cons

    No riding out a job for a paycheck forever. We don't want you anyway.

    Advice to Management

    Those that don't like a basic logic test shouldn't be considered. We work together to help the company grow and share a great bonus every year. If you aren't contributing, you are dragging everyone else down.


  2. Helpful (2)

    "Lots of Perks and Benefits, but Terrible Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at HCSS full-time (More than a year)

    Pros

    -Wonderful coworkers. The average employee is incredibly driven and intelligent which makes the workplace a lot more interesting and fun than other places I've worked.
    -Laid back atmosphere; jeans every day, video games all over the office, giant Lego blocks, a slide
    -Employer paid insurance premiums
    -Year end profit sharing
    -Work from home one day every other week
    -On site fitness center
    -Free drinks, snacks, and Friday lunches

    Cons

    -Executives make reactive decisions in a bubble
    -"The Collaborative Way" is forced on the entire employee base to encourage collaboration and open communication. Unfortunately upper management does not practice what it preaches. They expect their employees to follow this code of conduct, but do not do it themselves.
    -Unless you are writing code or in sales, you're probably going to be underpaid
    -Insurance plan is a nightmare. Good luck if you ever go outside of your network!
    -CEO pushes his political agenda on employees and customers
    -While comparing themselves to Silicon Valley companies like Google that offering paternity leave, HCSS will not even give maternity leave "because there aren't enough women to make it worth paying for"
    -EXTREMELY male dominant. Zero female executives. Zero females in sales. Zero females in support.
    -Employees are often promoted based on saying yes to management rather than on merit.
    -I saw way too many people let go for seemingly no reason other than one of the executives decided he didn't like that person anymore.

    Advice to Management

    -Management needs to focus on how they can better support their employees. Expectations are not clearly laid out, and feedback is rarely given. Employees are too often left guessing whether or not they are performing well.
    -Get women into leadership roles! Having worked in other male dominant industries I was completely shocked at just how little respect women get at HCSS.
    -The Collaborative Way is a waste of money if management is exempt from following it.
    -The CEO needs to stop pushing his political agenda on people. It's extremely unprofessional, and offensive to most of the employee and customer base.

  3. Helpful (5)

    "Shiny on the outside, but gloomy once you've been here a while"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at HCSS full-time (Less than a year)

    Pros

    Fitness center (small) with workout equipment and trainers
    Fruit and snacks, drinks in kitchen
    Free lunch on Friday
    Flexible hours
    WFH once every 2 weeks
    Profit sharing at end of year

    Cons

    TERRIBLE medical/dental/vision insurance. They "pay" your health insurance, but claims are an absolute mess and your out-of-pocket max and deductible are sky-high.
    No maternity/paternity leave
    Don't question authority or management decisions
    Fitness benefits ONLY if you like to run
    People get promoted based on their ability to say "yes," not on skill or merit
    Some people take the whole workload while others slack off
    Only see your full profit share if you stay with the company for 6 years, otherwise you lose 25% per year.
    Outdated programming systems mean every developer has to be "trained" when hired (because CEO refuses change).
    CEO/Owner micromanages every department.
    CEO's political views forced onto employees (and customers).

    Advice to Management

    Get real health insurance. People would rather pay a little bit out of pocket than be forced to pay a $12,000 deductible.
    Institute maternity and paternity leave -- your entire workforce is young adults getting married and having kids. Stop making their coworkers "donate" PTO to them so they can stay home with their babies for more than a couple weeks.
    Stop pushing your political views on your employees. It's illegal and unwanted.
    Stop saying things are they way they are because that's how you started doing them. Technology changes rapidly, yet you refuse to change and embrace new technology. Your company is no longer innovative.
    Giant LEGO blocks and a bright orange slide are NOT more important than actually taking care of your employees.


  4. Helpful (4)

    "Amazing place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Sugar Land, TX
    Former Employee - Software Developer in Sugar Land, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at HCSS full-time (More than 5 years)

    Pros

    HCSS is an amazing place to work as long as you fit. It is one of those rare places where they care about you as a person. It is one of those places I would go back to for a pay cut if I still lived in the Houston area.
    I enjoyed going to work. The company to always improve its quililty of life for employees and in the software it rights. I always felt supported when wanting to move things to better practices and standards. I also felt that I was allowed to try new things and improve how the software worked.

    They provide food on Friday's and they try to have multiple company wide events during the work day to bring everyone together.

    Oh and lastly there is a slide. The slide was a great way to get from the 2nd floor to the first.

    Cons

    I felt like a lot of communication became more hallway based and you would lose track of who said what. This was more of a problem when people were told 2 different things or just forgot.
    I also felt that some of the ideas from upper management sound great on paper and they pushed down with out making sure it really would work.
    Also the company started feeling like it was becoming a little more corporate as it grew but still not that bad

    Lastly I feel like the pay was well below market rate for developers. The end of the year bonus for the most part would bring total pay for the year to market rate but it always a gamble as 1 bad year and ones pay is well below market rate.

    Advice to Management

    Try to keep the family feel as the company grows as HCSS was an amazing place to work and truly was a dream job that launched my career.


  5. Helpful (14)

    "Experience Hires Proceed with Caution"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at HCSS full-time

    Pros

    - Some great people who are hungry for change and fresh ideas
    - GREAT recruiting experience

    Cons

    - Little collaboration with senior leadership
    - Refuse to help you onboard well because they don't want to "game the system"
    What system is that? Is it a "gotcha" system? That's what it seems to be. (see Advice to Management comments)
    - Too many meetings leaves little time to get actual work done
    - Takes three months for health benefits to kick in (too long)

    Advice to Management

    Instead of playing an expensive "gotcha" game with people and their livelihood, consider actually practicing what you preach, namely "The Collaborative Way."

    Improve communication. There is too much reliance on hallway, just passing through, type conversations. Also, way too permissive with interruptions during scheduled meetings; it's disrespectful and interrupts the synergy of the meeting.

    Finally, please totally reconsider the approach to the performance profile. You should use the performance profile as a way to compare understanding on subjects and then collaborate to close the gaps. Instead, it feels like you sit back, wait to be entertained, resist any interaction, and prefer to play "stump the dummy" as I search to regurgitate your opinion back to you, an opinion you've not shared in the first place. It's ridiculous and completely insulting. With a change in your approach, you could turn the performance profile process into a powerful tool to align on understanding, vision, and strategy with your new hires. Currently, it's a completely wasted opportunity. Good luck.


  6. Helpful (2)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at HCSS full-time

    Pros

    The company culture is the best I have ever had the pleasure of being a part of.

    Cons

    Understaffing, which leads to a workload level that can feel like a grind at times.

    Advice to Management

    Continue to hire more people and get staffing to acceptable levels


  7. Helpful (1)

    "A company that cares"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Houston, TX
    Current Employee - Software Developer in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HCSS full-time (More than 5 years)

    Pros

    Cares about employees. Good wellness and many other benefits. Startup culture. Profit sharing for all employees. Great values.

    Cons

    You need to be a good cultural fit or else you will not work well in this company.

    Advice to Management

    Continue to listen to employees as you have been.

  8. Helpful (1)

    "Technical Support Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Analyst in Sugar Land, TX
    Current Employee - Technical Support Analyst in Sugar Land, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HCSS full-time (Less than a year)

    Pros

    The list of pros is almost too large to fully enumerate. The atmosphere is unparalleled; Everybody is bursting with kindness and a willingness to support fellow team members in their success. The benefits are wonderful; Employer paid medical/dental, end of year profit sharing, onsite fitness facilities, and the list goes on. The training process for new hires is also very thorough and appropriately paced. Entry level applicants, if chosen, will find no trouble in learning the software and acclimating to the HCSS culture.

    Cons

    I have yet to find a downside to working at HCSS.


  9. Helpful (1)

    "Great company and people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HCSS full-time

    Pros

    Freedom and latitude to make decision while growing with the company
    People are great and they care about each other
    Hard work pays off and you'll be rewarded

    Cons

    We need a better succession plan for Mike

    Advice to Management

    Work on our strategy and don't get distracted with every opportunity


  10. Helpful (1)

    "HCSS is one of the best companies to work in for dedicated and hard-working individuals."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Analyst in Sugar Land, TX
    Current Employee - Technical Support Analyst in Sugar Land, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HCSS full-time (Less than a year)

    Pros

    Strong employee support and lots of great benefits for those with an active life style
    Departments that aren't afraid to communicate and work together to come to the best solution for customers

    Cons

    HCSS is growing and evolving extremely quickly, so those that do not like constant change may not enjoy the environment.


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