HCSS Reviews | Glassdoor

HCSS Reviews

Updated October 9, 2017
68 reviews

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4.5
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HCSS Founder & CEO Mike Rydin
Mike Rydin
51 Ratings

68 Employee Reviews

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Pros
Cons
  • He gives out an overly generous profit-sharing check each year when he could otherwise distribute it to just the executives (in 5 reviews)

  • When we hire here, it's for the long term, not short term which is why the interview process is so intense (in 4 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Technical Support Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Analyst in Spring, TX
    Current Employee - Technical Support Analyst in Spring, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HCSS full-time (Less than a year)

    Pros

    1. The support that you have from your peers
    2. The Benefits are pretty awesome
    3. They make sure you're not stuck behind a computer all day. They really do encourage health, mentally and physically (video games, height adjustable desks, free fruit, activities, etc.
    4. Free food on Fridays
    5. No matter if you're the new guy or the old guy, everyone is given equal respect and treated equally.
    6. The opportunity (it's actually encouraged) to move up the company.

    Cons

    I am only filling this in because it is a requirement from Glassdoor. No cons.
    Good Pay, Great Benefits, They give profit sharing, they give you stock, awesome coworkers, and cool managers. What else would you want? I have my dream job.

    Advice to Management

    Keep it up


  2. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at HCSS full-time

    Pros

    The company culture is the best I have ever had the pleasure of being a part of.

    Cons

    Understaffing, which leads to a workload level that can feel like a grind at times.

    Advice to Management

    Continue to hire more people and get staffing to acceptable levels

  3. Helpful (1)

    "A company that cares"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Houston, TX
    Current Employee - Software Developer in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HCSS full-time (More than 5 years)

    Pros

    Cares about employees. Good wellness and many other benefits. Startup culture. Profit sharing for all employees. Great values.

    Cons

    You need to be a good cultural fit or else you will not work well in this company.

    Advice to Management

    Continue to listen to employees as you have been.


  4. Helpful (1)

    "Technical Support Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Analyst in Sugar Land, TX
    Current Employee - Technical Support Analyst in Sugar Land, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HCSS full-time (Less than a year)

    Pros

    The list of pros is almost too large to fully enumerate. The atmosphere is unparalleled; Everybody is bursting with kindness and a willingness to support fellow team members in their success. The benefits are wonderful; Employer paid medical/dental, end of year profit sharing, onsite fitness facilities, and the list goes on. The training process for new hires is also very thorough and appropriately paced. Entry level applicants, if chosen, will find no trouble in learning the software and acclimating to the HCSS culture.

    Cons

    I have yet to find a downside to working at HCSS.


  5. Helpful (1)

    "Great company and people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HCSS full-time

    Pros

    Freedom and latitude to make decision while growing with the company
    People are great and they care about each other
    Hard work pays off and you'll be rewarded

    Cons

    We need a better succession plan for Mike

    Advice to Management

    Work on our strategy and don't get distracted with every opportunity


  6. Helpful (1)

    "HCSS is one of the best companies to work in for dedicated and hard-working individuals."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Analyst in Sugar Land, TX
    Current Employee - Technical Support Analyst in Sugar Land, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HCSS full-time (Less than a year)

    Pros

    Strong employee support and lots of great benefits for those with an active life style
    Departments that aren't afraid to communicate and work together to come to the best solution for customers

    Cons

    HCSS is growing and evolving extremely quickly, so those that do not like constant change may not enjoy the environment.


  7. Helpful (1)

    "Very unique company - dream job for those that fit."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HCSS full-time (More than 5 years)

    Pros

    Definitely a unique company
    - Work is challenging
    - Fun, relaxed culture where almost everyone is focused on the customer
    - Big into wellness with the gym, private fitness instructors, etc.
    - Love that employees think like owners

    The best thing about HCSS is the company is growing so lots of opportunities.

    Cons

    If you prefer a 9 - 5 job where you get told what to do today, this may not be a good fit.

    Advice to Management

    Keep giving more and more control to the departments and the smart people there, let them make a few mistakes, and watch them deliver.

    HCSS Response

    May 23, 2017 – Talent Acquisition Advisor (Allan L.)

    Appreciate your feedback! With the ownership mentality embedded in our culture, I agree that we're probably not the right fit for those that need a ton of direction on a day-to-day basis. Great... More

  8. "No Comment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Close to my home. Thank you for doing your part to pay my mortgage and bill.

    Cons

    Too much management interference. Back off and let me do my work.

    Advice to Management

    Overall very cool company. Still, think there is lots of room for improvements.


  9. Helpful (2)

    "Awesome Work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sugar Land, TX
    Current Employee - Anonymous Employee in Sugar Land, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at HCSS full-time

    Pros

    HCSS's mission statement includes the statement "... while providing a great life for our employees" and working here has clearly shown that. From the many great amenities on campus to the openness of the employees, HCSS strives to make work life enjoyable on a daily basis. HCSS strives to hire people who fit this culture and for the most part, really works. Yes, there are so many great details, like the gym, the basketball court, the slide, the tracks and the free drinks/coffee, but it's the culture of this place that just sets it apart. Even with a large staff, you feel very close with one another with plenty of smiling faces that you will pass in the hallways. I've worked in different environments in my career and I must say, working at HCSS is undoubtedly the best place I've work at to date.

    Cons

    Sometimes personal views can override professional judgment when making certain decisions within a department and their qualified employees.

    Advice to Management

    Set aside personal beliefs/wants and take a moment to really take your qualified employees and their views/experience into account.


  10. Helpful (4)

    "Senior Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Developer in Sugar Land, TX
    Current Employee - Senior Software Developer in Sugar Land, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HCSS full-time (More than 10 years)

    Pros

    If you are willing to stick your neck out, you will be heard. Too many don't figuring there may be a backlash. There won't be unless you are burning down the house! You can make a difference. You have a chance to make a new feature/product better.I have done it time and time again. It is great to hear from customers and trainers about how you did something to make their jobs better!

     If you want to hide in a corner and get a check, I guess you can. You won't get far for long. If you are good,work hard and even better have new ideas, you can really make a difference, be respected and make good money. What else do you want? We also get great profit sharing each year.

    Cons

    The company has gotten large enough to start having too many meetings instead of just doing.

    Advice to Management

    Don't get me wrong, I believe in the measure twice and cut once method, but Sometimes the meetings are over the smallest things. Meetings on how to greet people at UGM or how to set up projectors, how to scan badges, just silly. There is inclusion and then there are participation trophies. This needs to stop.


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