Hawaiian Airlines Reviews | Glassdoor

Hawaiian Airlines Reviews

Updated December 12, 2018
104 reviews

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4.1
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Hawaiian Airlines President and Chief Executive Officer Peter R. Ingram
Peter R. Ingram
9 Ratings

Employee Reviews

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Pros
Cons
  • "Cost of living is high for individuals and the State has a punative tax structure" (in 4 reviews)

  • "Low pay and not enough time off to use travel benefits" (in 6 reviews)

More Pros and Cons

  1. "Best place to work on the island"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hawaiian Airlines full-time (More than a year)

    Pros

    Great people, great attitude, great history.

    Cons

    Pay not the best but worth the trade-off.


  2. "Good and bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    I worked at Hawaiian Airlines part-time

    Pros

    Good pay and good benefits. Light workload. Helpful coworkers. Easy going passengers. Only 6 flights a day. Some really good chiefs. What really helped me is writing down all the steps to everything we do and organize it by topic(gates,counters, baggage etc). This way you have all the steps to check when you do something complicated or have second doubts.

    Cons

    Management needed more organization. My reviews were mostly opnion based with no substance. Key word was perceptions. I had to request specific situations to see what behavior they were referring too that weren’t technical. Very cliquey environment for the most part. There are things you have to learn on the way and no one tells you. Setting your email and up, benefit signinging up a month into your hire(missed the date), my suggestion is to make a new hire pamphlet with things to do and set up and how. Also, it would be helpful for the two week training to be more of what is actually going on at the counter or gate. Most of everything we , I learned on the job. This will help us be way more prepared and to study what we actually do instead of build reservations which you do every know and then, mostly flight listing for jumpseast which is different steps and we never did in class.

    Advice to Management

    There needs to be more communication between employees and chief there were issues brought up that i didn’t know about or what have been solved with a simple conversation. Be honest with employee I was let go because there was “ no improvement” and “attitude”. I had worked very hard to to be confident and self assured in my position. I was organized and ask questions when I needed. I was very friendly, compassionate, and respectful to everyone. All of the comments from passengers were “ wow your smiling at 5:00 am” “ you are so patient”. I can see my improvement but I don’t think I was ever given a real chance to be welcomed and accepted in this company. We don’t work much with Upper management yet they are the ones who call the decision on who is let go or not and is basing the decision off what others say or believe which is unfair. Truely dishearting I Hope the company improves on these issues.

  3. Helpful (1)

    "Great but heading downward"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Hawaiian Airlines full-time (More than 3 years)

    Pros

    Great benefits (free travel and cheap healthcare). Good and smart people at all levels. Well respected in the community.

    Cons

    Financial tough times ahead for 2019 and 2020 at least. Less money for training or any form of optional spending. Strong tendency throughout all departments to hire leadership positions from outside rather than from within, resulting in few opportunities after you join. Loss of former CEO Mark Dunkerley was a big detriment. Tech Ops leadership is especially military-centric, creating a less welcoming atmosphere than the rest of the company.


  4. "Flight attendant"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hawaiian Airlines full-time

    Pros

    Great benefits such as traveling, medical, and 401K plan.

    Cons

    Could be overwhelming and difficult coping with being a way from family.

    Advice to Management

    N/A


  5. "Competitive Job. Fun Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Hawaiian Airlines full-time

    Pros

    Competitive pay with other Hawaii companies. Flight benefits

    Cons

    Pay is lower compared to other similar mainland jobs.


  6. "Overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Hawaiian Airlines full-time

    Pros

    Wonderful culture/atmosphere
    Amazing people to work with
    Great benefits

    Cons

    Nothing bad to say about company


  7. "Advance in career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hawaiian Airlines part-time (More than 8 years)

    Pros

    Aloha spirit and feel especially inflight.

    Cons

    Pay grade. Confidentiality and knowledge of management.

  8. Helpful (2)

    "Ramp Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp Agent in Hilo, HI
    Current Employee - Ramp Agent in Hilo, HI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hawaiian Airlines full-time (More than 8 years)

    Pros

    Flying benefits/ Medical plan/ Desirable hours/ Great Work environment

    Cons

    For Employee- Standing by should be confirmed instead on a limited or earned basis For Customers- Seniors should not be standing i the same line as others they should have a zip lane so that they are not standing for long periods of time. That might alleviate so many wheel chair persons.

    Advice to Management

    Please evaluate flight benefits as a perk to years of service or employee incentive for attendance, years of service gifting /For Employee- Standing by should be confirmed instead on a limited or earned basis For Customers- Seniors should not be standing i the same line as others they should have a zip lane so that they are not standing for long periods of time. That might alleviate so many wheel chair persons.


  9. "Specialist"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hawaiian Airlines full-time (More than a year)

    Pros

    - Flight Benefits
    - Great Co-workers
    - Working in paradise

    Cons

    - Low pay
    - Hard to get on stand-by with low senority


  10. "Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Specialist in Honolulu, HI
    Current Employee - Specialist in Honolulu, HI
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Hawaiian Airlines full-time (More than 3 years)

    Pros

    Great exposure to a vast array of business problems; Aloha spirit

    Cons

    Heavy non-contract headcount makes for sluggish decision making

    Advice to Management

    Push for lean teams