HealthStream Reviews

Updated Jun 1, 2020

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3.0
45%
Recommend to a Friend
79%
Approve of CEO
HealthStream Chairman, President, and CEO Robert A. Frist Jr.
Robert A. Frist Jr.
100 Ratings
Pros
Cons
  • "Poor health benefits, a little rigid about working remotely, senior management is complacent and doesn’t seem to truly care in company mission(in 7 reviews)

  • "To provide a small example, it's a bit cringey each year to hear the annual speech about how our 401K match is not an entitlement(in 7 reviews)

More Pros and Cons
  1. "It is a very progressive company with a lot of job advancement."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service in Laurel, MD
    Approves of CEO

    I worked at HealthStream full-time for more than 5 years

    Pros

    Job advancement. Keeping focused on surveys verbatim with enthusiasm.

    Cons

    Keeping enthusiasm up continuously. Always having positive inflection in your replies.

    Continue reading
    HealthStream2020-04-08
  2. "Benefits severely lacking, leadership needs a reality check but good co-workers"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at HealthStream full-time

    Pros

    Friendly, kind and helpful co-workers that generally create a workplace you want to come to each day, some departments promote employees quickly, partial remote work for many roles, meaningful values

    Cons

    Benefits are greatly lacking for a tech company that considers themselves to be progressive-ONE week of paid maternity leave, substandard PTO policy starting at 3 weeks, 401k match decided upon annually based on company performance, lagging compensation for many positions, minimal opportunity for career development depending on department, lack of diversity on leadership team-all white males except for one female and it feels like this drives many decisions surrounding culture. It seems like a lot of employees leave for higher pay elsewhere, which should be a sign. Recently the CEO asked employees to provide feedback on the company on a Glassdoor competitor site called Comparably (which no one really uses) in lieu of an employee engagement survey and challenged 500 employees to participate. This is an inappropriate request to me on so many levels and doesn't seem like a way to garner true feedback but rather the CEO pandering for feedback praising him and the company. It seems like he is out of touch and did not think this through at all, which is disappointing.

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    HealthStream2020-06-01
  3. Helpful (2)

    "Out of touch leadership, turnover very high, bad new office design"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HealthStream full-time for less than a year

    Pros

    -office is "pretty" albeit a good place to work. -casual dress code: can wear jeans and a t-shirt and nobody cares -covered parking

    Cons

    - I wish the management would listen to their employees. They really pretend to listen, but that's about it. The town halls, surveys, etc. are just motions they go through, but really don't take any of the commentary to heart and never implement anything. For example-- almost a year ago, the company moved into a new office. The CEO built out the new space completely, and did so with no input from the employees. It is a complete open-environment office and I have seen so many people leave because they can't get their work done in such an environment. The CEO cares more about the office being pretty (and being like Google, cus he's obsessed with being like Google), then about its functionality. -Pay people fairly. It's a shame to see people leaving the company for other companies in the same bldg (had several employees back in Cummins station go work for another healthcare company on the 3rd floor). They left simply because of money! Same job, same bldg, but more money! HSTM does not pay competitively and does not offer good benefits. It's sad when the CEO announces that the 401k is a gift and we should not expect it. He clearly was raised with a silver spoon in his mouth and doesn't realize that people actually depend on the money they make at work, etc. PAY YOUR PEOPLE FAIRLY... at least pay those who are worthwhile fairly, if they haven't already left! -Some people seem to take on 4-5 jobs ontop of what's on their job description. That's all fine and good, but there are no bonuses to reward this behavior (and one gets fed up eventually), and then there are others who don't do their jobs at all, but yet, they are still around and are given credit for who even knows what. -COO should be replaced. He is unfriendly and really does not understand the vision of the company. Walked by me a few times in the hall and didn't even look up from his cell phone to say goodmorning. He makes poor decisions that ruins morale. Should be utilizing HR in a more strategic way to guide the company, instead of allowing a bloated department to run amok rife with drama, toxicity, and mismanagement.

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    HealthStream2019-12-16
  4. Helpful (1)

    "Potentially good company, just not for MSOW / Chicago"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Help Desk Analyst in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at HealthStream full-time for more than a year

    Pros

    Unfortunately, I didn't experience any positives while working for this company.

    Cons

    HealthStream (a large corporation based in TN) bought the small company "Morrisey" (makers of MSOW, based in Chicago, IL) and -- several years later -- still doesn't fully understand how the software works, or the relationships with its customers. As a result, the new direction the corporation mandated is completely wrong, as are the resources allocated to the Chicago/MSOW "division". That division isn't suited to creating new versions as frequently as HealthStream mandates, and the increased bugs / reduced quality is a direct result; due to the reduced resources, the Help Desk isn't equipped to handle the volume of issues that arise. Where Morrisey focused on quality and exceptional Customer Service, HealthStream focuses on profit, ticket metrics, and being able to say that they're releasing new versions on a consistent schedule. Because there is little understanding of this division, there is little opportunity for growth. The Help Desk "job" is, in reality, that of Application Support, but the title is Help Desk Analyst, most likely due to the inherent pay difference between the two titles.

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    HealthStream2019-12-08
  5. "Nice place to work!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Trainer in Laurel, MD
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at HealthStream full-time for more than 5 years

    Pros

    Growing company, growth & advancement opportunities

    Cons

    They run the call center as off

    HealthStream2019-11-12
  6. "Salary was comparable and competitive"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at HealthStream full-time for more than 5 years

    Pros

    Competitive salary Progressive with agile environment Coworkers were great to work with

    Cons

    High cost of health benefits Commute from downtown to Williamson county

    HealthStream2019-10-29
  7. Helpful (1)

    "Shiny Object Syndrome"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at HealthStream full-time for more than 3 years

    Pros

    Nice area of downtown. Very hard working development staff.

    Cons

    H1b employees are over worked and allowed no voice. Multiple weeks needed to deploy code to production. No focus on addressing tech debt.

    Continue reading
    HealthStream2019-11-25
  8. Helpful (1)

    "Lacks Professionalism"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Neutral Outlook
    No opinion of CEO

    I have been working at HealthStream

    Pros

    Cool, new office space with plenty of working spaces so you don’t have to stay glued to your desk all day.

    Cons

    On the surface HealthStream appears to be supportive and a “family”, but it’s not. I’ve never been thrown under the bus and backstabbed more than I have since working here. From managers that treat you unfairly because “you’re no one I would want to hang out with after work” to team meetings where coworkers are quick to voice how you aren’t qualified and not the right person for a project (management just sits there and let’s this attack go on), this is a discouraging place to work.

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    HealthStream2019-10-28
  9. Helpful (5)

    "Toxic Leadership"

    2.0
    Former Employee - Sales Support 

    I worked at HealthStream full-time

    Pros

    The CEO is a likable guy who seems to genuinely believe in the company's mission.

    Cons

    Unfortunately, CEO has surrounded himself with self-promoting "leaders" at the highest level who insulate him from the truth while leading the culture into one of mistrust and toxic behaviors.

    Continue reading
    HealthStream2019-10-07
  10. "Great Place"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HealthStream full-time for more than a year

    Pros

    Great environment and everyone is extremely helpful

    Cons

    The ceiling is low if you catch my drift...

    HealthStream2019-07-25
Found 159 reviews